Front Desk Customer Service Representative

Description

At this time, a Front Desk Customer Service Representative is needed to assist all customer needs. The Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service. This position will also be required to complete miscellaneous tasks around the office, including but not limited to, ordering and restocking supplies, shipping products, and assisting other teams, as needed. 

*Must report to our La Mesa, CA office daily. 

Schedule: Monday - Friday 8:00 am - 5:00 pm PST.

Compensation: $23.00 - $25.00 per hour depending on experience. Exceptional Benefits! 

For more information on our Product: https://youtube.com/@StargardGPS.?si=ZYyhfL9ejNzU06XF

Our Company Website for additional information: https://alllinesdealerservices.com

Essential Functions:

• Respond to inbound calls in a timely manner using the utmost professionalism.
• Take detailed notes of conversations. Provide that information in Five9.
• Pull accounts up in the system.
• Handle general question calls.
• Refers to Dealer Notes for guidance on a regular consistent basis.
• Confers with team lead/supervisor when unsure of how to guide a customer.
• Escalates irate customers to supervisor.
• Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
• Strives to enforce and live the Portfolio philosophy every day.
• Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).

Requirements

Education and Qualification Requirements:

• High School Diploma or equivalent.
• Previous customer service experience over the phone or in person in an automotive-related industry.
• Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
• Strong computer skills especially in navigating the internet and conducting research.
• Process-driven.
• Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
• Proven ability to understand the terms and conditions of the contracts that Portfolio administers.

Preferred Requirements:

• Strong understanding of ALDS contracts
• Strong communication skills both written and verbal.
• Ability to navigate through multiple computer software programs.

Work Environment and Physical Requirements:

• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
• Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
• Ability to frequently sit for long periods of time.
• Ability to hear and talk, both in person and by phone.
• Ability to spend extended hours in front of a computer screen