Manager, Global Sales Compensation Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

• Coordinate and perform activities for the accurate and timely processing of incentive calculations, validations, and payments

• Lead operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle

• Provide timely and accurate reporting and analysis of the incentive data and metrics to the sales leadership and other stakeholders

• Resolve any issues or disputes related to sales credit and incentive payments and ensure compliance with the company policies and regulations.

• Collaborate with the sales operations, finance, and human resources teams to support the sales compensation processes and initiatives

• Participate in the business requirements sessions and testing to ensure the compensation platform is operational and meets the needs of upstream data specifications, plan calculations, system workflows, reporting, and data extracts

• Schedule and coordinate plan and participant system configuration activities for plan changes and maintenance

• Develop operational processes and procedures, and serve as the primary point of contact for internal audit, Legal, and other stakeholders across Visa

• Design, execute, and evaluate process improvement projects, with the ability to identify and eliminate sources of variation, waste, and defect, and implement solutions that increase efficiency, quality, and customer satisfaction

• Support the leadership team in various ad hoc projects to improve efficiency, transparency, and accuracy of business processes

• Provide guidance and feedback to a team of operation analysts to ensure success in key activities

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience establishing effective minimal risk processes, developing effective quality controls in an end-to-end operational environment that includes end-user training and communications
• Experience as a power user of at least one major sales compensation tool such as Xactly, NICE, Callidus, Varicent, Optymyze, or others
• Knowledge and experience in risk identification, assessment, mitigation, and reporting
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
• Proficient in using advanced functions and formulas in Excel and data validation
• Experienced in creating and maintaining complex spreadsheets, dashboards, charts, and reports that present data in a clear and accurate manner
• Skilled in using data analysis tools, such as SQL, Python, R, Power BI, Tableau, or SAS, to manipulate, visualize, and interpret large and complex data sets
• Able to perform data quality checks, data cleansing, data transformation, and data integration tasks using various tools and techniques
• Capable of communicating data findings and recommendations effectively to various stakeholders using oral, written, and graphical formats
• Proven experience in business process improvement, with the ability to identify and implement process changes that enhance efficiency, quality, and customer experience, certification in six sigma preferred
• Excellent verbal, analytical, and written communication, and interpersonal skills
• Self-starter with exemplary organization skills, must possess “can do” attitude
• Strong analytical, problem-solving, and critical thinking skills, with the ability to work independently and collaboratively in a fast-paced environment
• Demonstrated experience of success