Senior Associate Specialist, Customer Service, Order Management Support

Overview

We offer:

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (online learning courses)
• Company events, CSR activities and possibility to join social groups

Responsibilities

YOU will be involved in the following tasks:

 

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications

What YOU will bring to the team:

 

• College/university degree
• Fluent German and English
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills
• Ability to build relationships
• Customer Service experience is an advantage
• Good communicatonal skills
• Precise, detail-focused
• Ability to multitask
• Positive attitude, friendly, empathy
• Accountibility and ownership
• Follows the rules, but also thinks out of the box and is open for other solutions