Service Response Center Switchboard Operator
Advocate Aurora HealthAbout the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
6:30am -9:30am / 6:30am-10:30am every other weekend for a total of 16 hours per week
Pay Range:
$20.80 - $31.20Are you a composed, service-oriented professional who excels in fast-paced environments? Join our Service Response Center team as a Switchboard Operator, where you’ll serve as a vital communication hub connecting patients, healthcare staff, and the broader community. In this role, your ability to multitask, communicate clearly, and remain calm under pressure will directly support patient care and hospital operations. If you’re passionate about delivering exceptional customer service and thrive in dynamic, high-volume settings, this is an opportunity to make a meaningful impact.
Essential Functions
Answer and route incoming calls in a courteous, respectful, and professional manner while identifying and addressing callers’ needs efficiently.
Provide after-hours answering services for internal clinics, accurately collecting patient information and paging on-call physicians according to established guidelines.
Maintain
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