Senior Director Professional Services (all genders)

<p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{92}" paraid="965697469"><span><span lang="EN-US" xml:lang="EN-US">The Senior Director, Professional Services plays a pivotal role in overseeing the successful implementation of Icertis Software projects mostly related to our strategic partnership with SAP (Solution Extension). Reporting to the Corporate Vice President of Professional Service, this position manages a team for deploying our solutions to customers across Europe. We are seeking someone with extensive experience in large-scale implementations who can drive solution-focused discussions with customers. This role encompasses P&amp;L management, customer success, and fostering growth. </span><span> </span></span></p><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{110}" paraid="16660205"><span><span> </span></span></p><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{114}" paraid="1133224036"><span><span lang="EN-US" xml:lang="EN-US">This position can be based anywhere in Germany, for a preference for Frankfurt or Munich, where we have offices.</span><span> </span></span></p> <ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{132}" paraid="2081371193"><span><span lang="EN-US" xml:lang="EN-US">Provide strategic guidance in client implementation service delivery, managing implementation projects, staffing, and ensuring customer satisfaction.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{138}" paraid="1850964460"><span><span lang="EN-US" xml:lang="EN-US">Maintain tight control over project schedules, budgets, and risk management while keeping projects on track.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{144}" paraid="326713205"><span><span lang="EN-US" xml:lang="EN-US">Proactively identify project risks and offer prudent recommendations for risk mitigation.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{150}" paraid="763638927"><span><span lang="EN-US" xml:lang="EN-US">Set and manage client expectations and execute project work plans.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{156}" paraid="1138831260"><span><span lang="EN-US" xml:lang="EN-US">Act as a key advisor to the team, guiding the direction of implementation and professional services efforts.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{162}" paraid="820793206"><span><span lang="EN-US" xml:lang="EN-US">Keep a close eye on capacity, implementation workload, and resource constraints, providing advanced visibility into potential risks.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{168}" paraid="1957767397"><span><span lang="EN-US" xml:lang="EN-US">Identify training needs for Professional Services teams and coordinate the development of new training materials.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{174}" paraid="1266344163"><span><span lang="EN-US" xml:lang="EN-US">Ensure budgets, schedules, and performance standards are met.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{180}" paraid="1142045825"><span><span lang="EN-US" xml:lang="EN-US">Drive process improvements, develop policies, procedures, methods, and tools to enhance service delivery and customer value.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{186}" paraid="178785053"><span><span lang="EN-US" xml:lang="EN-US">Serve as the primary point of contact for customer escalations during implementation.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{192}" paraid="1807687869"><span><span lang="EN-US" xml:lang="EN-US">Collaborate closely with Product Management, Engineering, QA, and cross-functional teams to enhance the customer experience.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{198}" paraid="509075010"><span><span lang="EN-US" xml:lang="EN-US">Work in tandem with the Partner team to train and enable partners in implementing Icertis Software.</span><span> </span></span></p></li></ul> <ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{218}" paraid="628008311"><span><span lang="EN-US" xml:lang="EN-US">Track record of experience managing high-performing Professional Services teams within a product or services company, where service delivery is the primary focus.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2e85}{230}" paraid="550402600"><span><span lang="EN-US" xml:lang="EN-US">Project management or consulting experience in a SaaS company.</span><span> </span></span></p></li></ul><ul><li><p paraeid="{fc74129b-a5fb-4778-99bd-7d6ea49b2