Administrative Assistant

Administrative Assistant

• Are you an experienced Administrative Assistant looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Kepro team?

If so, you might be our next new team member!

Who we need:

The Administrative Assistant position is based in one of our Raleigh, NC offices where you will be responsible for supporting our Raleigh clinical and Contact Center teams. You’ll be an integral team member supporting operations under the leadership of the program director.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Maintain, organize and order general office supplies, including paper, pens, ink/toner, etc., to ensure teams have everything they need to succeed.
• Greet and sign in visitors, guide them to the appropriate location and make them feel at home.

• Coordinate communications with and monitor and follow-up on mail processing tasks as completed by our mail vendor.
• Coordinate communication between colleagues and customers, keep detailed meeting notes.
• Organize schedules and events.
• Perform accurate and timely data entry into both internal and external systems.
• Develop and maintain a working knowledge of internal policies, procedures and services (both departmental and operational).
• Maintain logs and document incoming and outgoing calls and other correspondences.

What you’ll need:

Required Qualifications

• High School diploma or GED.
• Medical terminology course(s) preferred.

Knowledge, Skills, Abilities

• Self-motivated, highly organized and detail-oriented.
• Excellent verbal and written communication skills.
• Remain calm and courteous when handling challenging calls or requests; provide courteous and professional customer service.
• Ability to navigate and use electronic equipment and systems easily and proficiently.
• Able to multitask on a personal computer while conducting telephone conversations.

Experience

• Experience with North Carolina Personal Care Services, CAP Waiver programs or PASRR a plus.
• Minimum of 2 years’ customer service experience in the healthcare industry required.
• Effective computer/technical skills including, e-mail, Microsoft Outlook, Teams, intranet and industry standard applications required.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolon