Sr. Program Development Manager, Health Science

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association has an excellent opportunity for a Sr. Program Development Manager based in our National Center office.

 

This position can be home-based.

 

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

The Senior Program Development and Member Manager will act as the primary point of contact for the Center for Health Technology & Innovation’s (CHTI) Innovator Network members. This senior-level role focuses on building strong, lasting relationships and driving member engagement with the American Heart Association’s mission.  This role is pivotal in onboarding new members, fostering ongoing relationships, and scouting and cultivating new business relationships in close collaboration with business development expanding CHTI’s offerings and solutions to maximize member value.

 

In addition, the role will oversee strategic alliances, such as collaborations with AARP and will play a vital role in advancing key initiatives working with the CHTI team and Association  stakeholders to drive CHTI’s impact in the health technology, deliver further membership value and cultivate new relationships.  The ideal candidate will bring exceptional organizational expertise, outstanding communication skills and a deep passion for leveraging health innovation to transform patient care and outcomes.

 

Key Responsibilities

 

Membership Onboarding and Engagement

• Redesign and optimize the onboarding strategy to deliver a seamless and elevated member experience.
• Lead onboard meetings with new members to introduce benefits, clarify expectations and establish ongoing communication plans.
• Create and maintain onboarding materials, including email templates, press release drafts, and branding guidelines.
• Schedule and facilitate -regular and ad hoc calls with members to provide updates, offer support, and identify new engagement opportunities.

 

Ongoing Account Management

• Refine and implement strategies to deepen member relationships and enhance their overall experience.
• Track member activities, ensuring timely follow-ups on requests such as research protocol reviews, funding opportunities, and Key Opinion Leaders (KOL) connections.
• Leverage the full breadth of the Association’s  resources to connect members to relevant programs and initiatives across the organization.
• Oversee open invoice processes by coordinating with finance to resolve payment issues and following up on overdue accounts.
• Manage member renewals, initiating conversations at least three months in advance and facilitating agreement updates or amendments.

 

Account Growth and Cultivation

• Develop and execute strategies to nurture existing Innovator relationships, expand CHTI offerings, including science-backed licensed content and develop and cultivate new business relationships.
• Collaborate with the CHTI team to promote sponsorships, exhibitor space and other value-driven opportunities.

 

Partnership, Event Support & Volunteer Engagement

• Manage relationships with external partners such as AARP AgeTech Collaborative, The ECH Alliance HLTH Community, ensuring successful execution and mutual value.
• Develop and maintain relationships with CHTI’s ecosystem of clinical and science experts and volunteers.
• Collaborate with CHTI team to create agendas and run/support volunteer group meetings and engagements
• Track and manage CHTI presence at industry events and take lead to establish plans, agenda, room blocks, outreach, etc.

 

Scientifi