Business Analyst-NDC Gateway

Job Title

Business Analyst-NDC Gateway

Summary of the role:

Navitaire, an Amadeus company, is a proven innovator in the travel industry, shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a significant impact on the world of travel.  

The Business Analyst for NDC Gateway will play a key role in developing, implementing, and supporting NDC standard messaging used as the channel for connection between New Skies and third party sellers.  

The successful candidate will work with Navitaire and Amadeus development teams, and airline customers to identify/clarify business requirements and provide implementation support.  This position involves collaboration with internal and external teams, industry organizations, and other entities to identify and address complex problems and to deliver solid, successful, and innovative products and solutions that support our company and customer’s objectives. This is a hybrid position and would require you to work in our Minneapolis or Salt Lake City office 2-3 days a week.

Key Areas of Responsibility:

• Perform requirements elicitation.

• Perform business and systems analysis.

• Document and clarify business requirements and produce detailed use cases.

• Refine the product backlog so that maximum product value is derived from integrated. increment created by scrum teams.

• Participate in agile events (refinement, planning, reviews, retrospectives) when applicable / required.

• Collaborate with internal teams including Stratos, New Skies, and other core teams.  Facilitate coordination between teams.

• Coordinate different functional and technical streams to ensure end to end solution consistency.

• Present functional demonstrations of new software features.

• Provide on-going assistance to Navitaire Development, Product, Quality Assurance, and Customer Support teams.

• Perform product validation testing of new functionality.

• Assist with the creation and update of customer and release documentation.

• Understand industry trends around NDC, interline, and passenger service system.

• Other related duties as assigned.

Qualifications:

• At least 3 years of Business Analysis, System Analysis, Development or Testing or related role.

• Proven ability to document and solve problems and issues effectively.

• Can easily understand integration/connection with different systems.

• Excellent verbal and written communication skills.

• Excellent interpersonal and facilitation skills.

• Proven discipline to work independently in a dynamic, fast-paced environment.

• Flexible work schedule; willing to travel  

• Bachelor's degree or above preferred

Desired Experience:

• Experience in Legacy Distribution / New Skies / NDC

• Knowledge of NDC API message formats and process flows

• Experience using API testing tools such as SoapUI

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organiz