Field Applications Specialist - Single Use - Remote, Maryland/Pennsylvania
SartoriusAbout the role
As the Field Application Specialist, you will be responsible for supporting the Sales Organization and Sartorius Customers within the Mid Atlantic/South territory by offering product expertise, single-use applications knowledge, and technical support. The main mission is successful application, implementation, qualification, and use of Sartorius’ single-use products by supporting Sales and our end-users for product positioning, presentations, demonstrations, and evaluations whilst supporting customers with application development work, initial startup, training, troubleshooting, and ongoing support that enables their success.
The Field Application specialist position is based out of the home office which is to be located near MD/PA assist in supporting local business in neighboring states as assigned by manager.
What you will accomplish together with us:
- Support the Sales organization with customer discussions on existing products through product presentations, demonstrations, trials and application studies
- Support new products through close collaboration with beta site testing and product demonstrations/discussions and information gathering
- Support Sales in the customer process, URS analysis & technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business need.
- Assist the Company by occasionally supporting the training of other field Application Specialists and the Sales organization on assigned technologies and/or processes.
- Provide technical qualification of sales opportunities to ensure appropriate positioning of technology within the customer application
- Ensure training of customers on new technologies and support initial start-up operations
- Support regional marketing initiatives
- Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Support the development of strong relationships with accounts within the assigned sales territory
- Report on competitors' product implementation & presence within the territory by feedback to the Application Services and Product Management Team
- Monthly report on territory activity for management
- Occasional overnight travel will be required to support customers / sales, to attend organizational meetings and trainings will be required (~30%)
What will convince us:
- BSc or MSc Degree, Graduate in biochemical engineering, chemical engineering, or biotechnology
- 3-5+ Years biopharmaceutical industry experience within MSAT, cGMP Manufacturing, and/or Tech Transfer teams
- Proven knowledge of biopharmaceutical industry including biologics process development
- Single-use technology product and application expertise highly valued
- Effectively interface with product/project/division management
- Interaction at various levels (sales, technical, end-users, leaders) within our internal structure as well as our customers
- Excellent communication and presentation skills
- Fluent in English (additional fluencies are a plus)
- Self-motivated and a self-starter; strong time management skills with the ability to prioritize projects and multitask at high level of efficiency
- Ability to lift up to 30lbs safely due to the requirement to handle equipment
- Computer proficient in Windows-based software package including Word, Excel, PowerPoint and Outlook
- Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and internat
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