Client Executive - CCA

Job Description:

The Client Executive for our CCA (Caribbean Central America) Organization Supports partners in nationwide and global efforts.

Identifies, develops and manages multiple brand customer relationships at a corporate management level to position TD SYNNEX's overall value while providing local TD SYNNEX management with strategic direction and plan implementation to drive maximum market share.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

Candidates also from Guatemala, EL Salvador, Honduras, Nicaragua & Panama are encouraged to apply.

What You’ll Do:

Creates and owns customer business plan and pricing model that includes:

• Partner's Value proposition and offerings

• Geographic coverage mapping

• Comprehensive Marketing plan for new business, installed base and renewal/annuities business

• Establish quarterly and annual sales goals, reporting and reviewing actual vs goals

• Solutions Path engagement, training and certification schedule

• Monthly sales review and action item list

• Quarterly business review with BU management and related Supplier team

Provide an increased level of account coverage in order to:

• Develop and enhance our executive level customer relationships with our strategic and ISV partners

• Grow share of wallet in winning more business lines by improving the 'customer experience' with TD SYNNEX by incorporating more TD SYNNEX brand services and renewed focus on solutions and customer satisfaction Identifies sales leads for the field organization through Corporate Management by identifying opportunities, developing operational plans and providing leadership to advocate TD SYNNEX's capabilities at the customers corporate management level utilizing the customers assigned account team.

• Communicates with the customer on a proactive basis in order to identify customer satisfaction issues and isolate root causes of any perceived problems.

• Designs corrective action plans that resolve identified problem to improve customer relations.

• Coordinates the action plan requirements to appropriate support groups (e.g. TD SYNNEX Services)

• Owns and manages strategy for the customer.

• Ensure cross-divisional teamwork in order to leverage TD SYNNEX's value in achieving the customer's business vision

What We’re Looking For:

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

• 3+ Years of relevant work experience.

• Proficient in English (level B1 or higher) required.

• Full knowledge of assigned product / service line.

• Gaining understanding of organization's entire product / service line.

• Works on small to mid-size accounts of moderate complexity.

• Works with some supervision.

• Performs and perfects sales and service tasks and procedures under self-direction.

• Builds relationships directly with customers to broaden customer base and increase sales.

• Actions impact the success of the entire work group.

• Failure to accomplish goals or meet customer expectations will result in failure of work group to meet goals.

Other Education/Certifications:

• 3+ years’ experience in BA, Marketing desired.

• IT Certifications desired.

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Able to travel up to 50% of the time (desired).

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, mean