L3-Onsite Technical Desktop Support Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

NJ, USA

Travel

25%

Job Description

Role: Senior On-Site Support (Zero remote) Planned Position

We are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices.

Responsibilities

• Deliver hands-on support for desktop hardware, software, and peripheral devices.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity.
• Install, configure, and maintain desktop systems, including OS, applications, and security patches.
• Support and maintain RICOH printers, scanners, and conference room equipment.
• Coordinate IMAC (Install, Move, Add, Change) activities with field support teams.
• Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents.
• Collaborate with the Service Desk for shift-left initiatives and escalation handling.
• Provide user training and promote IT best practices.
• Ensure compliance with IT policies, security protocols, and service delivery standards.
• Generate trend analysis and performance reports for continuous improvement.

Required Skills and Qualifications

• Proven experience in team management and digital workspace service delivery.
• Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices.
• Experience with Intune, SCCM, and endpoint management tools. 
• 5+ years of experience in desktop support or a similar technical role.
• Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with networking fundamentals and troubleshooting.
• Experience in hardware diagnostics and component-level repairs.
• Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred.
• Prior experience in a corporate or enterprise IT environment is a plus.

The base compensation range for this role in the posted location is: $42,784 - $87,290.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Lif