Salesforce Administrator II

Priority Dispatch is looking for an experienced Salesforce Administrator to join our amazing team as we work to support emergency dispatchers around the world. The ideal candidate will have experience with Salesforce CPQ (Configure, Price, and Quote) and Sales Cloud. 

In this role, you'd be eligible for our full offering of benefits with health, dental, vision, pet, and legal insurance, PTO, holidays, paid parental leave, 401K and company matching, a hybrid work schedule and more! Come see why our company has been voted as a top workplace in Utah for the past 5 years running!

Job Summary

We are looking for a dynamic Salesforce administrator who will be responsible for continuing the global implementation of Salesforce. You will serve as the point of contact for users who require support, configuration, reporting and training. You will be an internal expert for Salesforce functionality, technology, customization and development. This position will report to our CRM Platform Manager and work on a hybrid schedule, based in Salt Lake City, UT.

Major Responsibilities

• Help drive user adoption and best practices to further the long-term success of the system
• Demonstrate experience in configuring and managing CPQ to streamline sale processes.
• In-depth knowledge of Salesforce Sales Cloud, including lead management, opportunity tracking, and sales forecasting.
• Creation and maintenance of reports, dashboards, flows, and sharing rules
• Perform all tasks related to the day-to-day operations of Salesforce; including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and support of app exchange applications
• Help identify and implement new Salesforce features and functions in response to business needs
• Help define and create user portals in Experience Cloud
• Understand and translate business goals, and business processes into a solution that meets the needs of the various departments partners throughout the company that utilize Salesforce
• Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality and provide training on new features and functionality
• Analyze the existing implementation of Salesforce and make recommendations for improvement or best practices
• Other duties as assigned

Physical Requirements/Essential Job Functions

• Ability to multi-task technical problems efficiently
• Ability to communicate technical concepts to both users and technical staff effectively
• Problem-solving
• Frequent computer and telephone use
• Sitting for long periods of time
• Concentrating for long periods of time
• Creating and maintaining dashboards, flows, and user portals
• Responding to issues or questions from users throughout the organization, and resolving support problems

Education and/or Experience

• At least 3 years of Salesforce experience required
• At least 2 years of CPQ and Sales Cloud required
• Experience in FinancialForce and Billing Central preferred
• Experience with Marketing Cloud, Experience Cloud, and/or Digital Engagement preferred