eCommerce Customer Accounts Manager

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association has an excellent opportunity for an eCommerce Customer Accounts Manager in our Healthcare Business Solutions department!

 

This position can be home-based.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

The eCommerce Customer Accounts Manager oversees customer account setup, accounts receivable process execution, and process alignment across the American Heart Association’s third‑party eCommerce fulfillment vendor and sales channels. This role ensures a seamless customer experience by aligning customer-facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of professionalism and involves direct contact with customers and key internal ,stakeholders.  And is directly responsible for maintaining process consistency in account setup, accounts receivable and account administration of our invoiced customers.  

 

• Oversee onboarding and account setup for eCommerce accounts.
• Oversee 3rd party vendor Accounts Receivable staff and directly engage with internal staff and customers.
• Document and create best practices and SOPs using AI-enabled tools such as MS Copilot.
• Align, improve and document key eCommerce customer processes across Finance, Operations, and Customer Service.
• Monitor goals and performance metrics; adjust processes to meet customer needs.
• Engage with users across Association platforms, including LMS, Professional Education Portfolio, and Heartsaver Direct.

 

Qualifications

Client Services Manager Experience:

• Bachelor's degree or equivalent business experience. 
• Minimum three (3) years cross-functional professional business experience or project management experience.
• Excellent written and verbal communication skills.
• Ability to multitask and work both independently and collaboratively.
• Experience managing complex projects and working with financial systems.
• Strong customer-centric mindset and ability to track and monitor account adherence.
• Comfortable conveying timelines, managing expectations, and handling multiple priorities.
• Familiarity with finance concepts, project management and software systems such as Oracle and Netsuite is helpful.
• The ideal candidate is organized, a self-starter, and able to motivate others while using a data-driven, approach.

Office Management Experience:

• Experience with accounts receivable collections, proactively following up with customers to ensure timely payments.
• Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts.
• Experience handling invoice payment reconciliations for customer accounts.

Travel:

• Ability to travel up to 5% local and overnight stay.

 

Compensation & Benefits

Salary minimum to the midpoint of the range is $59,700.00 to $80,000.00. Pay is commensurate with experience; geographic differentials may apply to the pay range.

 

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.  
• Benefits – We offer a wide array of benef