Senior Locksmith

Department: Executive Administration

Classification: Trades Technician 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

Motor Vehicle Records Check: Yes

Works with Minors check: Yes

About the Department:

The primary purpose/objective/mission of the Division of Public Safety is to support the mission of the University Police Department by providing a safe and secure environment for all university employees, students, and visitors as they pursue their daily work and study activities, consistent with the laws of the Commonwealth and the policies of the University. The Department will work collaboratively with academic and administrative units, individuals, and organizations in furtherance of the mission of the University.

About the Position:

The primary purpose of the Senior Locksmith is to develop, maintain, and install door lock hardware systems, both electronic and physical for the university community, incorporating OMNI, master, and grand master key systems for all George Mason University properties. Works with electronic access control technicians as required.

Responsibilities:

Installs, Repairs, and Maintains Mechanical Locks:

• Performs general locksmith duties in a timely and efficient manner to include safe repair and combo changes, emergencies lock outs, master-keying, re-keying, installation, and repair of all types of locks including mortise lock, rim cylinders, pad locks, file cabinets locks, duplication, etc.;
• Responsible for maintaining over 2,000 stand-alone access control systems, including OMNI lock systems and the V Series keypad;
• Programs, maintains, and keeps an updated audit on all of these units; and
• Assists with generating and installing master key systems in new construction and renovations.

Maintains and Provides Upkeep of Equipment Inventory and Work Order Records;

• Assists in the coordination of all work orders for lock repairs and access reader repairs;
• Audits inventory and orders supplies for lock shop when required;
• Manages and addresses work order assignments in a timely and efficient manner;
• Ensures invoices and charge-backs are correctly processed and reconciled;
• Accepts written and verbal reports regarding access control issues identified on George Mason University properties and campuses;
• Produces written reports, emails, and statements when requested;
• Completes assigned work tickets with adequate detail; and
• Keeps supervisors informed of access control issues affecting customers.

Provides Customer Service and Assistance to Staff and Customers in Troubleshooting Lock and Key Systems:

• Conducts all work in a timely manner in accordance with established George Mason University lock shop standards and policies with a focus on accuracy, customer service, and maintaining security;
• Reviews and maintains a working knowledge of all department policies and university policies pertaining to all relevant key and lock installation best practices and policies;
• Coordinates and communicates with university departments and contractors, as a representative of the George Mason University Physical Security unit to work with scheduling installation for access control systems;
• Meets with and provides assistance to staff and faculty in the type of lock necessary to provide the best security and safety for their areas; and
• Provides guidance and assistance for vendors or contractors.

Assists with Maintaining Electronic Access and Key Control Systems:

• Provides assistance and support to Access Control and Key Control units when requested;
• Maintains basic knowledge and is familiar with electronic access control systems for both networked and stand-alone locks; and
• Periodically provides assistance with key cutting duties in conjunction with Senior Key Control Specialist or designee.

Performs Other Related Duties as Assigned:

• Practices personal accountability and follows code of conduct, laws, poli