Director of Business Operations and Technology

Description

Roswell Park Care Network / RPCI PC, Oncology

The  Director of Business Operations and Technology is responsible for overseeing   and optimizing the business operations and technology infrastructure of RPCI   Oncology, PC. This includes oversight of Billing, Accounting, Prior   Authorization, IT, Project and Process Management functions. The Director   will ensure seamless integration and alignment of technology with business   objectives, enhancing operational efficiency, revenue cycle management, and   driving strategic initiatives.

Seeking an individual with a proven record of project management and leveraging technology to create process efficiencies in a mission driven organizational culture.

Competitive compensation, benefits, and paid time off.

  Education and Experience    

• Bachelor’s degree in business  administration, healthcare administration, information technology, or a related field required.   Master’s degree preferred.
• Minimum of 7 years of experience in business operations management and/or technology, preferably in a healthcare setting.
• Proven ability to assess and   improve business operations processes, manage large-scale business and technological projects, and develop and implement strategic plans.
• Current certifications related to business operations management and technology are preferred. 

Requirements

• Accountable for the daily operations of the IT, Billing, Accounting, and Prior Authorization Process/Process Management functions.
• Provide strategic direction and leadership for these teams, ensuring seamless   integration and alignment of technology with business objectives.
• Direct   the billing, accounting, and prior authorization processes, ensuring   accuracy, compliance, efficiency, and financial success.
• Develop and implement departmental goals, objectives, policies, and procedures to   improve productivity and operational efficiency.
• Oversee the management and maintenance of the network's technology infrastructure, ensuring its reliability, security, and scalability.
• Evaluate and implement new technologies and systems to enhance business operations and collaborate with clinical and administrative teams to identify and address   technology needs and opportunities.
• Develop and monitor key performance indicators (KPIs) to assess and improve operational, financial, and technological performance.
• Provide project management oversight to ensure effective planning and implementation of high-impact projects.
• Lead   process improvement initiatives to streamline workflows and enhance productivity across all business functions.
• Collaborate with the COO and other senior leaders to develop and execute strategic plans that align with the organization’s goals and objectives.
• Provide insights and recommendations based on data analysis and operational trends.
• Contribute to the development of the annual budget and manage departmental budgets effectively.
• Recruit, train, and mentor team members, fostering professional growth and development.
• Conduct regular performance evaluations and provide constructive feedback.
• Promote a positive and inclusive work environment.
• Ensure compliance with all relevant regulations, standards, and best practices.
• Develop and maintain policies and procedures to mitigate risks and ensure data   security.
• Manage vendor relationships and contracts related to business operations and   technology.

Other duties as required

Roswell Park Care Network is an equal opportunity employer