Plaza Director - Quick Service Restaurants

Plaza Director

What We Do

At Applegreen, we Refresh Travelers on their Journey…. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Plaza Director, you will be responsible for managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway. This position is charged with sustainably achieving or exceeding targeted financial and performance metrics by successfully leading a dedicated team to ensure our customers (travelers) receive fast and friendly service.

• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability.
• Ensure that each food and beverage concept within the plaza is adhering to the required brand standards.
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability.
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership.
• Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sale