Director, People Operations and Total Rewards

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role: 

FareHarbor is seeking a Director, People Operations and Total Rewards to lead the development and delivery of scalable people operations across our global organization. This role will oversee the full scope of HR operations - including HR technology, data and analytics, compensation, benefits, and employee support programs. The ideal candidate brings strong experience in building operational excellence, enabling technology, and aligning total rewards with company goals and employee needs.

What you’ll do here:

HR Operations

• Oversee the delivery of core HR operations across the employee lifecycle, ensuring accuracy, efficiency, and compliance across global regions (U.S., Netherlands, Australia).
• Lead the development of scalable HR processes and service models in partnership with cross-functional teams.
• Ensure a high-quality employee experience by supporting effective, timely resolution of HR inquiries and transactions.

Systems & Technology

• Provide strategic oversight of HR systems, including Workday, in close partnership with our parent company, Booking.com.
• Lead initiatives that enhance system capabilities, enable user self-service, and improve integration across platforms.
• Ensure data integrity, system security, and compliance with privacy and governance standards.
• Collaborate globally to advocate for FareHarbor’s HR technology needs within a shared infrastructure.

Data & Analytics

• Drive the development and execution of HR data and analytics strategies that deliver clear, actionable insights to inform decisions across the employee lifecycle.
• Synthesize data into executive-ready reporting and dashboards to inform workforce planning, talent strategy, and organizational health.
• Guide the use of metrics such as turnover, engagement, compensation trends, and headcount trends to drive decision-making across the HR function.
• Oversee compliance with regulatory reporting requirements (e.g., EEO, OSHA), while expanding the analytics function beyond compliance to drive strategic insight.

Total Rewards (Compensation & Benefits)

• Lead the design and delivery of global total rewards program that reflect FareHarbors values and align with our evolving business strategy while collaborating closely with our parent c