Product Analyst, Productivity & Collaboration Tools (SaaS)

Product Analyst, Productivity & Collaboration Tools (SaaS) Location New York Business Area Engineering and CTO Ref # 10046107

Description & Requirements

About Employee Experience at Bloomberg A great employee experience is foundational to our ability to build great products and services for our clients. From HR systems to collaboration tools, from workplace security to facilities technology, our employee experience stack supports every individual at Bloomberg in doing their best work. 
Our mission is to ensure that employees have seamless, intuitive, and secure tools that enable productivity, drive engagement, and reinforce a culture of excellence—whether they're working from one of our global offices or remotely. 
The Productivity & Collaboration value stream empowers Bloomberg employees with digital tools that streamline communication, enable virtual collaboration, and simplify daily workflows. These include enterprise SaaS platforms like Microsoft 365, Zoom, ChatGPT, and more. Our goal is to deliver a cohesive, intuitive, and scalable collaboration ecosystem that enhances employee efficiency, creativity, and satisfaction across the organization. 
We’ll Trust You To: 

• Analyze employee usage patterns, satisfaction levels, and productivity impacts across Microsoft 365, ChatGPT, Zoom, and other collaboration tools 
• Collaborate with Product Managers to identify high-impact initiatives by combining user feedback with telemetry data 
• Support internal user research efforts, including interviews, shadowing, and usage observations, to uncover workflow challenges and collaboration friction points 
• Work with Engineering and Vendor Management to evaluate feature gaps, licensing costs, and roadmap alignment across platforms 
• Help define and track key product metrics and operational KPIs, including usage adoption, system performance, and user-reported pain points 
• Assist with pilot programs, feature experiments, and change rollouts, helping to monitor early adoption trends and gather structured feedback 
• Draft clear documentation including user personas, JTBD (Jobs to Be Done), adoption insights, and impact assessments 
• Coordinate with internal teams for change readiness, documentation, and internal communications around tool upgrades and new capabilities 
• Support efforts to ensure interoperability between collaboration platforms and internal systems, such as identity, calendaring, and compliance frameworks 

You’ll Need to Have: 

• 3+ years of experience in a product analyst, business analyst, or technical analyst role, preferably supporting internal enterprise SaaS platforms 
• Strong analytical and communication skills, with the ability to synthesize insights from telemetry, support data, and user feedback 
• Familiarity with productivity and collaboration platforms like Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Slack, or ChatGPT 
• Experience administering or configuring features and capabilities on platforms such as Microsoft Teams, Zoom, or ChatGPT, including roles, permissions, integrations, or policy settings 
• Ability to work across technical and non-technical stakeholders to gather requirements, clarify issues, and share product updates 
• Experience with documenting internal workflows, user needs, and system interdependencies 
• Proficiency with data tools such as Excel, SQL, or Tableau for usage analysis and reporting 
• Understanding of Agile delivery methods and experience supporting product teams in backlog grooming and user story creation 

 We’d Love to See: 

• Experience managing SaaS collaboration tools in large-scale enterprise environments 
• Familiarity with Microsoft Graph APIs, M365 Admin Center, or similar platforms 
• Understanding of identity management, compliance, or