Director, Program Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Digital Partnerships and Product Innovation organization in North America defines the next phase of Emerging Payment Products for Visa through our global network and leads the development and commercialization of Visa products and solutions for Big Tech, Fintech and Platform partnerships.

Visa’s North America Product Innovation team drives growth and evolution of customer-centered, market-leading products and services, from the ground up. We are looking to hire a program leader to help bring together product managers, category experts, design practitioners, strategists, and technologists, to tackle key portfolio challenges that will unlock new growth opportunities and create purposeful new payment and commerce experiences to power global commerce ecosystems.

Essential Functions

As an Program Leader at our organization, you will be at the forefront of managing a specialized cross-functional team and portfolios that supports our global strategic clients. This role is execution-focused and demands strong advocacy for our stakeholders while overseeing product development and influencing product roadmaps within the broader Digital Partnership & Product Innovation organization.

Program Managers play a crucial role in cooperating with sales, relationship management, business, product owners, and technology development teams. They are responsible for bringing innovative payment solutions to the market to differentiate our strategic partners, drive our sustained revenue growth, and extend our product offerings to enhance customer value and reinforce overall account relationships.

As an Program lead, your primary responsibility will be to partner with North America Product Innovation and Digital Partnership product and business teams. You will need to deeply understand clients' needs to facilitate the delivery of payment-related solutions that further their strategic objectives. This role requires strong customer advocacy and an execution-focused mindset while overseeing product development and influencing product roadmaps within the broader organization.

Define Product and Program management cadence and drive disciplined portfolio management in partnership with all the stakeholders will be instrumental in brining innovative payment solutions to market. These solutions help differentiate our enterprise clients, enable sustained revenue growth, extend core product/service offerings, increase customer value, and strengthen overall brand.

Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery, as well as partner advocacy and management. Strong business development, product development, and relationship management skills are essential.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Ability to collaborate with stakeholders (Business owners, Architects, Analysts, Developers, Project Managers, and others) in the creation of solutions for complex, global business problems, ensure all stakeholders have a common understanding of all solution requirements
• Strong knowledge of Project Management and Agile tools such as JIRA