ASSISTANT DIRECTOR OF INTAKE & BUSINESS PROCESS REDESIGN

Job Description

The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with a combined budget of more than $3.4 billion and public housing and Section 8 programs that provide housing to over 600,000 New Yorkers. NYCHA’s Office of Maximo and Asset Management (OMAM) seeks a motivated professional to serve as Assistant Director of Intake and Business Process Redesign.

Position Summary
Reporting to the Director, this role will collaborate with department leadership and make recommendations on proactive strategies, goal setting, operational planning, and performance monitoring, as well as provide program management and support for the various initiatives of the department. The successful candidate will, in concert with the Director, drive efforts to streamline the department’s project portfolio and delivery, partner with business department leads, coordinate/follow-up on requests, and act as a primary representative to engage with and respond to the needs of Executive leadership.

Responsibilities of the Assistant Director will include, but are not limited to the following:
1. Support the Director and Senior Director in collaborating and coordinating with NYCHA’s Information Technology (IT) Department and various operational business units to conduct in-depth
analysis of existing business processes to identify inefficiencies and bottlenecks.
2. Develop and implement strategies for process improvement, considering both operational and technological solutions.
3. Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
4. Utilize data analysis tools and techniques to identify trends, patterns, and areas of improvement.
5. Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
6. Provide training and guidance to employees on new processes and best practices.
7. Collaborate with IT in reviewing existing processes/templates for collecting related information, as well as the prioritization of departmental demands and system enhancement requests and
proposing possible resolutions and implementing as required.
8. Prepare intake demands, briefings, participate in working groups, committees, and special projects.
9. Foster and maintain relationships with internal stakeholders, particularly with Property Management, Healthy Homes, Operations Support Services, and Technical Services, and other relevant
points of contact and providing follow-up where needed.
10. Assist various business units to develop requirements for functionality changes to Maximo.
11. Review existing Maximo related reports and make recommendations for improving operations.
12. Participate in User Acceptance Testing.
13. Represent the OMAM Department as needed in committees and subcommittees involved in special initiatives or projects.
14. Provide backup to the Senior Director/Director for management and escalation issues when designated.

Key Competencies
1. Data Analytics: Experience analyzing, documenting, and measuring business objectives and IT business value high-level project and portfolio management designing and constructing
business processes and functions.
2. Understanding technology: Understanding of IT concepts and trends demonstrated ability to identify salient points and communicate them in non-technical terms to the business.
3. Excellent Communicator: Ability to communicate clearly, both written and verbal; to think on one’s feet with a calm and pleasant demeanor; to artfully influence and persuade, and to render
diplomatic approaches while remaining focused on the agency’s goals and priorities.
4. Creative Problem Solver: Develop innovative and impactful solutions that help address operational needs.
5. Strategic: Think strategically about trends and consequences.
6. Multi-task & Goal Oriented: Demonstrated ability to make timely and sound decisions/recommendations; establish priorities and successfully carry out multiple assignments, meeting critical
deadlines and timeframes.

Additional Information
1. Candidates with permanent civil service status in the titles of Computer Systems Manager, Computer Operations Manager and Administrative Community will also be
considered.
2. Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.
3. INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR
PREFERRED IS FOR THE SAME TITLE.
4. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have