TikTok Shop - Customer Success Manager

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the team

We are looking for a Customer Success Manager, who will collaborate with our Product, Account Management and various Cross-functional teams to help merchants and partners architect and implement innovative commerce solutions that integrate with TikTok's platform. You will be responsible for providing advocacy and strategic solutions to help merchants architect solutions, plan roadmap, and ensure business success. In addition, you will use your learnings and insights, partner with product management and development teams to optimize the product platform, create efficiency and scale success.



Responsibilities:



• Responsible for designing and executing strategy for onboarding strategic merchants in collaboration with Product and Business Development stakeholders.

• Be the trusted advisor to KA merchants. Help merchants design architectural solutions to integrate merchants internal systems and the TikTok platform to streamline commerce operations. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform. Guide merchants, technology partners, and system integrators toward successful integration.

• Collaborate with technical support team in customer issue diagnosis and resolution.

• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.