Director, HR Business Partner (G&A and AMER Marketing)

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

The Freshworks Human Resources team has been gaining significant momentum in adding value to our business. We have built - and are continuing to evolve - our HR team across a number of areas, from Learning & Development, HR Operations and Talent Management to Total Rewards, and Talent Acquisition. The success of Freshworks depends on a rich array of products and services that meet, exceed and delight our customers….and the Freshworks HR team is in the heart and center of all that we do.  

About the Role:

This HR Director role will focus will have two primary responsibilities:

• Be the client facing HR leader for our Finance/Accounting, Workplace and Americas Marketing organizations; and 
• Be a contributing member of our G&A HR Business Partner community while acting as a partner to the global HRBP organization.

What you’ll do: 

• Leading through Freshworks Culture and Values through language, actions, and the complete employee experience
• Consulting on, and improve, the organizational design, role structure, and communication flow to align to business strategy and priorities in the client group
• Provide expertise and influence in organization development, including overall strategy and global workforce planning, as well as an understanding of how to participate in (and impact) Freshworks business growth strategy
• Deliver all HR programs such as performance assessments, promotions, succession planning, and employee engagement plans with excellence and global consistency
• Being a champion for data and metrics:  leveraging analytics to influence business leaders and shaping direction and guidance
• Provide change management and leadership coaching to successfully embrace opportunities of scale and growth
• Interact across a global HR organization and COE’s, from Learning & Development and Talent Management to Total Rewards and Talent Acquisition

Qualifications

What you'll bring:

• 12+ years’ experience in senior HR leadership roles partnering with senior executives
• Experience in domestic, region and global environments
• Extensive experience partnering with executive leaders in a business line or function playing a key role in accelerating business results
• While interacting with executive leaders, being able to bend and flex, as needed, to first and second line people leaders who seek HR engagement and consultation
• Software as a Service (SaaS) business and technology acumen—able to quickly learn the business and make talent and organization decisions that positively impact business outcomes
• Proven experience influencing and leading transformational change across an organization and building this capability in others
• Demonstrated ability to lead with data and insights to drive talent outcomes
• Experience building organization and talent plans to identify and execute against current and future talent needs
• Broad HR knowledge in key domain areas such as organizational design and development, executive coaching, talent acquisition, compensation, talent development, and planning
• Track record of a commitment and proven wins in Diversity, Equity, and Inclusion

How you will lead:

• Executive Coach: Thought partner and coach to senior leadership teams to grow leadership capability at all levels. Build the rapport and trust required to lead courageous coaching conversations with senior vice presidents.
• High-Performing Team Builder: Create high-performing teams an