Project Management Assistant (Industrial Hygiene Laboratory) - Eurofins Analytics - Richmond (Ashland), VA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Project Management Assistant I supports the Client Services staff in servicing clients to meet the Client Service Organization mission.

Essential Duties and Responsibilities:

Project set-up

• Creates bottle orders
• Receive and log client samples using proper procedure
• Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work
• Generates accounting software requisition when sending subcontract samples

Sample Receipt

• Reviews log-in
• Generates subcontract paperwork
• Assign analysis groups/methods to logged samples
• Sends client sample receipt confirmation
• Review and send media/shipping invoices
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting

• Creates and issues final report and other associated deliverables by client due date
• Data upload
• Compiles case narrative

Invoicing

• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices

Qualifications

Basic Minimum Qualifications (BMQ):

Education:

• High school diploma or GED

Experience:

• 1-3 years client-relationship/client services experience required
• Prefer bench chemist experience (Industrial Hygiene experience is a plus)

Ability and/or Skills (BMQ):

• Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
• Active listening
• Team player who can self-motivate
• Program specifications and laboratory procedures
• Environmental regulations
• Process improvement methods
• Laboratory methods and techniques
• Work acceptance policy
• Process improvement methods
• Computers, word processing, database software
• General mathematics
• Eurofins Environment Testing America’s Quality Assurance Program Plan (QAPP)
• Basic Knowledge of Laboratory LIMs
• Strong interpersonal skills
• Effective problem-solving skills
• Strong oral and written communication skills
• Customer service/client relations
• Strong organizational skills
• Negotiation
• Conflict resolution
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
• Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

Additional Information

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday 8:30 am - 5:3