Field Service Technician

Linde Gas & Equipment Inc.

NOxCARE Field Specialist

Location: Cahokia, IL

Linde Gas & Equipment Inc. is seeking a NOxCARE Field Specialist to join our team! The NOxCARE Field Specialist will safely manage the local service requirements for the NOxCARE delivery device, a medical device unit, to minimize the interruption of supply to hospital customers and their patients.  The NOxCARE Field Specialist will go on-site to customers location(s) to troubleshoot and repair device issues, providing critical customer service support.

The NOxCARE Field Specialist will serve as the liaison between Clinical Sales and Clinical Educators to ensure customer needs are met from a product service perspective. The NOxCARE Field Specialist will also be directly involved in the start-up or on-boarding of new customers, Noxivent product replenishment deliveries and replacement device deliveries. The NOxCARE Field Specialist will operate under minimal supervision, reporting to an off-site manager.

What we offer you!

•    Competitive compensation

•    Comprehensive benefits plan (medical, dental, vision and more)

•   401(k) retirement savings plan

•   Paid time off (vacation, holidays, PTO)

•   Employee discount programs

•    Career growth opportunities

•  Additional compensation may vary depending on the position and organizational level

   

   

  Hourly Rate-- $25.24 - $37.02 (commensurate with industry experience)

   

What you will be doing:

·         Directly supports the day-to-day performance of NOxCARE equipment maintenance and service levels to customers

·         Fully understands the NOxCARE device and can troubleshoot, resolve, and repair issues

·         Frequently travels to customer sites, communicating professionally and interacting daily with hospital staff regarding devices, managing technical device issues, and customer concerns

·         Performs accurate documentation utilizing internal device/system logs and understands device/system settings

·         Performs monthly maintenance, calibration, and sensor changes as necessary

·         Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments

·         Coordinates packing and shipment of devices that require off-site maintenance

·         Coordinates ordering of new, replacement devices as necessary to minimize customer down-time  

·         Adheres to all manufacturer guidelines for NOxCARE device maintenance

·         Maintains sufficient NOxCARE inventory to meet customer needs

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