Director, AI Experience Platform

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

The Royal Caribbean Group’s Global E-Commerce Team has an exciting career opportunity for a full time Director, AI Experience Platform reporting to the Senior Director, Digital Product.

 

The position is onsite and based in Miramar, Florida.

 

The position is also not eligible for work authorization sponsorship.

 

Position Summary:

 

Every year, travelers visit 277 web pages before booking a single trip. They cross-reference prices on six platforms. They screenshot itineraries to share in group chats. They escalate to contact centers to change a reservation that should take two clicks. The $1.7 trillion travel industry runs on friction. Friction is what AI was built to eliminate.

 

Royal Caribbean Group is building a conversational AI that doesn't add another channel to the noise. It collapses all channels into a single, coherent relationship between the guest and the brand. A single conversation that carries context across every touchpoint, powered by an intelligence that knows who you are, what you've done, and what you need next. On the website, in the app, via SMS, or on the ship.

 

Today, the ecosystem is being built for the world's largest cruise fleet. But the ambition extends further: a guest base that spends across the full travel and hospitality ecosystem. The addressable market is not "cruise AI" - it is travel itself.

 

We are looking for a Director of Product to define that future. You will lead a team across three strategic tracks: integrating what exists, building what doesn't, and expanding into adjacent markets. AI-native travel platforms are emerging with significant venture capital. Your job is to innovate faster and make their addressable market a subset of ours. The window to define what AI means in travel is open. It will not stay open.

 

Key Responsibilities:

 

Strategic Vision & Horizon Leadership

• Own the multi-year product vision across three strategic tracks: current capability adoption, new capability creation, and travel ecosystem expansion
• Define what vacation planning looks like in three to five years and set the innovation agenda to get there before competitors do
• Define the strategic roadmap for the product's evolution beyond cruises into the broader travel and hospitality ecosystem
• Identify and place strategic bets on emerging AI capabilities, testing them in controlled environments before committing full investment
• Identify and evaluate strategic partnerships with travel technology providers, distribution platforms, and AI companies that accelerate the platform's reach into adjacent markets
• Monitor the competitive landscape across AI-native travel platforms, incumbent digital transformations, and emerging distribution models
• Translate competitive intelligence into strategic positioning

 

People Leadership & Team Development

• Manage and mentor a team of 2 Senior Product Managers (Capability Adoption, Capability Expansion) and 1 Senior Product Analyst
• Own the aggregate outcomes of capability adoption and capability expansion through your Senior Product Managers, keeping both tracks delivering measurable progress while maintaining alignment across the full product roadmap
• Set clear objectives for each team member aligned to their strategic track, and create an environment where all three tracks inform each other
• Develop product talent by providing coaching, growth opportunities, and exposure to enterprise-level strategic thinking
• Build a team culture that