Metadata Management and Customer Support Coordinator

Job Posting Title:

Metadata Management and Customer Support Coordinator

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Hiring Department:

Data to Insights

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2026

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Location:

Texas

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Job Details:

General Notes

The Data to Insights (D2I) Initiative at UT Austin is an investment to build a trusted, integrated, and scalable information infrastructure that transforms complex UT data into valued insights for data-informed decisions.

As a team member in the Data to Insights (D2I) Initiative, you will work with a cross-campus team using the latest cloud technologies to build a next-generation data ecosystem that will improve decision-making and advance the university’s mission. We believe the best ideas arise from collaborative work among colleagues from varied backgrounds and experiences. If you’re the type of person who loves to learn and wants to know your work has meaning, you may find your career home at UT Austin. Please note that this position is currently funded through August 31, 2026.

The University of Texas at Austin provides an outstanding benefits package to staff, including: 

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%) 
• Vision, dental, life, and disability insurance options 
• Paid vacation, sick leave, and holidays 
• Teachers Retirement System of Texas (a defined benefit retirement plan) 
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b) 
• Flexible spending account options for medical and childcare expenses 
• Training and conference opportunities 
• Tuition assistance 
• Athletic ticket discounts 
• Access to UT Austin's libraries and museums 
• Free rides on all UT Shuttle and Capital Metro buses with staff ID card 

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards 

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

This position provides life/work balance with typically a 40-hour work week and travel generally limited to training (e.g., conferences/courses).

Purpose

We are seeking a Metadata Management and Customer Support Coordinator to join the D2I Functional team. In this position, you will support both metadata catalog stewards and customers and the broader analytic community served by D2I.

Responsibilities

Support Metadata Catalog Stewards and Customers

• Train university data analysts and stewards in the creation of metadata and use of the metadata catalog.
• Assist catalog stewards in reviewing, entering, and updating information on technical and business metadata under their purview.
• Provide feedback on features and processes to improve the stewardship experience.
• Assist in the collection and reporting on stewardship metrics for metadata management practices.
• Provide customer orientation, support, and training for Alation users.

Support Self-Service Analytics, Training, and Communication

• Act as a liaison between the Associate Director for Campus Partnerships and D2I Functional Team Director, Metadata Management Lead, and Metadata Management Coordinator.
• Collaborate in the development of training and support materials for D2I services.
• Provide customer triage, support, and training related to customer-developed analytic solutions, data spokes, data models, Organizational Hierarchy Service, transformed data layers, and other services as needed.
• Maintain internal and external documentation related to the above.

Other

• Contribute to and promote a positive, inclusive and effective team culture.
• Take initiative and thrive in a multifaceted and fast-paced work environment, with a significant degree of independence, a positive attitude, and a consistent focus on the best result for the institution.

Required Qualifications

• High school diploma, GED, or equival