IT Specialty Support & Process Improvement

Job Summary: 

CHSPSC, LLC seeks an IT Specialty Services Support & Process Analyst to assist with leading escalated support activities and provide process improvement initiatives.  The department handles services lines such as Surgery, Anesthesia, OB/Perinatal, and others.  The role will be involved with the facilitation of application services management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies for the service lines.

Key responsibilities include:

• Alignment with the service lines to address escalated support issues 
• Review transition materials from the Project Management Office for application product ownership
• Develop and maintain application support plans
• Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Participate in related efforts such as Disaster Recovery exercises, Cyber Table Top exercises, etc.
• Present to executive leadership on support-related issues
• Understand current processes and propose more efficient methods 
• Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications
• Understand the definition, implementation and support of portfolio management standards, policies and processes
• Understand the data driven decisions pertaining to IT project investments
• Participate in the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Provide expertise on decisions and priorities regarding the overall enterprise application portfolio
• Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Participate in application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Review and support applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM
• Educate peers and business partners on department methodologies and drive adoption of standard process
• Support and evaluate portfolio risks and recommend mitigation plans
• Support business impact analysis and application criticality assessments
• Partner with key business and delivery stakeholders to conduct application and service line