Director, Process Improvement and Quality Assurance - Gexa

Requisition ID:  89443 

 

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

 

Position Specific Description

Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied?  Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance.  This role leads process improvement efforts, including testing and integration efforts for M&A growth and systems migrations across operations. The position is responsible for comprehensive process mapping of the "order to cash" workflow to identify risk reduction opportunities and implementing improvements enterprise-wide to drive operational excellence during strategic expansion.

Job Overview

The Director, Process Improvement and Quality Assurance will report directly to the Sr. Director of Operations.  In this role, they will be responsible for leading the testing efforts and strategic implementation for integration efforts around key acquisitions and systems migrations.  This role will need to have a clear vision of the goal and ensure that cross functional teams are aligned to achieve that goal.  This will include project management from time to time, including identifying process improvements and implementing solutions to ensure operational excellence for each acquisition.  In addition, this role will evaluate current existing processes across the business and recommend and implement solutions to improve these processes.  This will include leading offsites, working cross functionally, working with vendors, etc. to be successful.  The Director will need to be able to coordinate meetings, lead meetings, coordinate with upper management and lead presentations and communicate directly to upper management.  They will need to be comfortable making decisions and working autonomously. 

Job Duties and Responsibilities

• Accountability for leading the testing efforts of key acquisitions
• Accountability for leading a comprehensive review of the order to cash process for the mass markets and commercial businesses, including all process mapping, understanding of key historical issues, identifying risks and controls and implementing fixes near term
• Develop project plans, process flows, presentations and other forms of communication to present to cross functional teams and upper management
• Strategic ownership for operations when it comes to optimal processes and integrations
• Develop solutions when issues arise and implement them
• Hit key deadlines and determine how to allocate resources within the larger operations organization post-acquisition
• Identify key integration risks and find and implement solutions
• Some project management to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests
• Ability to set-up key operational KPIs and metrics to measure and achieve performance
• Ability to hit deadlines and find resolutions and develop a plan for any in jeopardy or missed
• Pro-active identification of performance optimization opportunities for the business
• Ad hoc analytics and deep dives to optimize performance on key issues as necessary
• Create executive dashboards for key areas to report to executive leadership
• Performs other job-related duties as assigned

• Managing complex projects with cross-functional team members
• Preparing and communicating updates and recommendations through PowerPoint and excel
• Project management responsibilities, including finishing key projects on time and within budget
• Vendor and contract management for key operational vendors

The most valuable skills for success in this role will be:

• Demonstrated ability to solve complex problems with deeply thought-out solutions
• Strong written communication and executive presentation skills
• Strong financial analysis and retail energy acumen
• Self-starter who takes responsibilities for project outcomes
• High level of comfort with fast-paced and constantly evolving environments
• Intellectually curious individual who can learn new topics quickly
• Highly analytical with strong attention to detail
• Highly organized and deadline driven individual
• Ability to prioritize, make decisions and develop project plans