Strategic Support Director - Member & Digital Experience

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $171,700.00-$209,800.00 annually. The full Pay Range is $133,100.00 - $248,300.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE: 

In this role, you will serve as a strategic partner and operational driver for Member & Digital Experience (MDX) during one of the most significant transformation initiatives in BECU’s history. You’ll help lead and orchestrate the SAFE integration, ensuring operational readiness, strategic alignment, and seamless coordination across sub workstreams, executives, and cross functional teams. 

Your ability to influence senior leaders, navigate complex change, and bring structure to high visibility, enterprise level programs will accelerate BECU’s growth and elevate member experience across markets. Ultimately, you will help shape how MDX scales, evolves, and delivers for members—both today and into the future. 

WHAT YOU’LL DO: 

• Lead SAFE Integration Program Delivery: You will drive the execution of MDX’s largest enterprise initiative, coordinating cross-functional readiness across marketing, digital, retail, and contact center teams while ensuring alignment with the IMO and SAFE partners. 

• Guide Cross-Functional Sub Workstreams: You’ll partner with executive and director-level workstream leads to clarify requirements, monitor progress, anticipate risks, and maintain alignment across all MDX functions. 

• Act as the Executive Right Hand: You will operate as a strategic extension of MDX executive leadership, providing thought partnership, decision support, and high-level oversight for integration deliverables. 

• Shape Divisional Strategy: You’ll collaborate with senior leaders to refine divisional strategic direction and ensure integration work aligns with enterprise priorities and long-term roadmap goals. 

• Develop Operational Cadence and Structure: You will establish and manage MDX operating rhythms—business reviews, visibility routines, and planning cycles—to