CHILD SUPPORT CASE PROCESSING ANALYST - 73006383

Requisition No: 845008 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73006383

 Pay Plan: Career Service

Position Number: 73006383 

Salary:  $37,759.92 - $43,904.16 / annually 

Posting Closing Date: 01/27/2025 

Total Compensation Estimator Tool

 

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Fort Myers

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *

• Experience communicating with others to gather information. *

SUBSTITUTIONS:

• * Relevant education may substitute on a year for year basis of the required experience.

PREFERENCES:

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES:

• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• This position may require periodic travel for court attendance.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicant must ensure all employment including military service, self-employment, jo