Principle Specialist Customer Service (Onsite)

Date Posted:

2025-06-17

Country:

United States of America

Location:

PW103: Midland GA 8801 Macon Road , Midland, GA, 31820 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

For us at the Columbus Engine Center (CEC), we are focused on providing a best-in-class customer experience and delivering the best engines safely, on-time, and with flawless quality. Our customers are at the core of our business and the Customer Service organization plays a meaningful role, both internally and externally. We provide support for both commercial and military customers by developing key relationships and ensuring the organization upholds that excellent customer experience.

The Columbus Engine Center’s Gated Teams configuration symbolizes the criticality of all functional areas collaborating and selflessly partnering together to ensure right first-time execution.   We are specifically looking for a highly motivated and energetic Customer Service Manager who will have a visible shop floor presence. 

This is a rare opportunity for you to join our extraordinary customer service team at our large state of the art Maintenance, Repair and Overhaul (MRO) facility in Columbus, GA.

What You Will Do:

• Provide in-house day-to-day customer operational support

• Handle the flow of communication between the Customers and CEC

• Work with other CS team members to meet time-sensitive deadlines and solve daily challenges with minimal oversight

• Plan and assist customer on-site visits to meet company policies and regulations

• Execute Gate 0 (pre-induction) planning and deliverables

• Play a key role in CEC’s gated teams configuration

• Collaborate on a regular basis with key departments: Operations, Engineering, Quality, Finance, Supply Chain

• Collaborate with site personnel to ensure compliance to all corporate policies

Basic Qualifications:

• Bachelor's degree and 8 years of experience OR a Master's degree with 5 years of experience

• 5 years of customer support in a technical environment within aerospace/aviation, production and/or manufacturing environment

Preferred Qualifications

• CORE Associate, Six Sigma or Lean manufacturing

• MRO experience

• Strong technical aptitude

• Excellent interpersonal / communication skills

• Dedicated professional that helps develop the department and organization

• Ability to meet commitments and resolve conflicting priorities

• Experience working closely with cross-functional teams

• Strong attention to detail and maintaining a high level of organization

• Ability to adapt in an ever-changing environment

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybr