Customer Engagement Manager - Hybrid

Date Posted:

2026-03-23

Country:

United States of America

Location:

US-MA-ANDOVER-AR2 ~ 362 Lowell St ~ AR2 PLYMOUTH BLDG

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon has an opening for a customer engagement lead in the Portsmouth, RI facility. The successful candidate has experience leading and establishing strategical solutions related to customer engagement. The person will be the customer point-of-contact for multiple DCMA (Defense Contract Management Agency) commands across multiple Raytheon sites. The responsibility includes developing, fostering and maintaining customer relationships by ensuring all customer needs are met and exceeded. Role includes acting as elevation point, coordinating stakeholders and acting as Raytheon customer advisor. Tasking includes soliciting customer feedback, leading CORE improvement efforts, engaging leadership teams and partnering across organizations to enable customer-focused Raytheon solutions and execution. This role will be responsible for leading the entire Customer Engagement team.

This position is offered in the following locations:

• Portsmouth, RI
• Andover MA

What You Will Do

• Understand DCMA Organization structures, functional roles and responsibilities
• Collaborate with the DCMA to manage and resolve issues as they arise and engage programs and/or other stakeholders as necessary
• Act as the DCMA Liaison between all functions internally within programs and customers as necessary
• Lead and work effectively with cross-functional teams to drive improvements and implement change
• Provide leadership to multi-functional teams and key partners to ensure successful execution of programs through fostering and improving customer relationships
• Support Multiple-Program Disruption activities across multiple programs interfacing with both internal and external customers

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum ten (10) years prior relevant experience, or An Advanced Degree in a related field and minimum seven (7) years' experience.
• Experience working with customer groups to improve customer performance and or contractual requirements.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Previous experience transforming complex information and data into clear, concise, and visually engaging slides
• Experience executing functional responsibilities in support of Development, Production and Sustainment programs
• Experience with RTX / Raytheon command media
• Experience executing contracts with prime and DoD customers. Experience with bids and negotiations.
• Experience with Six Sigma methodology (CORE) and/or tools such as lean manufacturing, diagnostic, process optimization and continuous improvement 
• DoD Secret Clearance
• FAR or DFAR experience
• Experience with programs or presentations

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Not Relocation Eligible – Relocation assistance not available

Learn More & Apply Now!

Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA