Software Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow Impact is a first-of-its kind post-sales value acceleration product hosted in Servicenow cloud. It provides proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and many more tools to customers. All these premium benefits are delivered through Impact's digital experience built on the Now Platform that helps customers track and manage the value realization from their investment in ServiceNow. IDE is also the platform very heavily used by the Service Now customer success teams who help the customers take the best advantage of ServiceNow platform and the products that they have purchased.

Impact product allows Customers and Success Squads to review personalized learning recommendations, monitor health of customer instances, manage the capabilities and product subscriptions, interact with each other via emails, meetings, conversations and also track how much dollar value they realized from Now platform and products.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the technical product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our end users.
• Engage in advanced scripting (business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.) and web service development in JavaScript.
• Help design and implement new products and features while also enhancing the existing product suite

Qualifications

Qualifications

To be successful in this role you have:

• Knowledge of AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Knowledge of relational database design concepts and physical table structures, ability to build web pages using object-relational mapping.
• Passion for software development and problem-solving.
• Analytical and design skills
• Familiarity with Agile methodology and able to run the sprint and create stories.
• Strong verbal and written communication skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control)
• Development experiences on the ServiceNow Platform is a big plus

Basic Qualifications:

• 2+ years of programming experience along with expertise working with JavaScript libraries such as React, Redux, AngularJS, and jQuery.

FD21
MR23

For positions in the Bay Area, we offer a base pay of $121,600 -$188,400 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencie