Crew Lead/ Sr. Tree Climber- Monster Tree Service of South Charlotte

Our Core Values:

• Safety
At Monster Tree Service we care about you, and we will work diligently to ensure your safety. Tree work is hazardous but does not have to be dangerous. How we react to circumstances surrounding the job environment dictates the level of danger. We are professional arborists who will work within the scope of our knowledge, certifications and training while understanding the limitations of our gear and equipment. We invest in your safety. Each employee receives chain saw pants, safety helmet, earmuffs, eye protection and gloves. We have Safety Tailgate meetings every Monday, Continuous Improvement conversations on Wednesday, and a Gear Check every Friday.
•  Quality
A company can only be the best if it strives to be the best. It is our passion to deliver a superior experience to our clients from the start to finish of every job. We are committed to continuous improvement and will evaluate yesterday’s performance to improve today’s work. Everyone understands that we achieve better results when we collaborate and all work together as One Team. We will be enthusiastically focused on arboricultural excellence and will accept absolutely nothing but our best as we serve every client.
•  Attitude
We work in challenging environments and therefore must be committed to controlling our emotions and bringing a positive attitude to every job. We are willing to follow processes and procedures and complete every task to the best of our ability regardless of difficulty level, feelings about the task, or the environment we are working in. We will be mature enough to own our mistakes and learn from them. We will be humble; knowing that pride comes before a fall. We will embrace a teachable attitude believing that learning is just as important as knowing.
• Accountability
We will show up on time, prepared, and ready for work every day. We will be responsible for our words and actions. We will seek to understand the role we played when mistakes happen. We will always be honest with the client, management and our fellow crew members. We will reflect on our mistakes, learn from them, and accept the consequences when incidents occur that could have been avoided. We will seek to know our personal limits, be open to change and suggestions, and focus on successful outcomes. We will manage our time wisely, constantly looking for ways to support our team and get the job done efficiently and safely. We accept that doing things right takes time, effort and a committed focus on our client’s experience.

Crew Leader Responsibilities:

• Jobsite Management
• Direct and supervise daily operations on residential and commercial job sites
• Coordinate with Sales Arborist and Operations Manager to ensure scope accuracy and safety
• Delegate tasks, assign roles, and ensure crew members execute work efficiently and safely
• Conduct pre-job briefings (JSA) and post-job reviews (Continuous Improvement) with the team
Crew Oversight & Development
• Conduct morning job review with the crew; ensure all tools and equipment are prepped and loaded
• Ensure crew compliance with job-site setup and safety standards, and mandate use of all PPE
• Accurately account for crew members daily and individual job hours via online timesheet
• Manage time off request and coordinate with Production Manager to minimize impact to production schedule
• Train and mentor team members in proper climbing, rigging, pruning, and equipment use
• Provide real-time coaching and corrective feedback when performance or safety lapses occur
• Foster a culture that promotes our Core Values, professionalism, and pride in workmanship
Client & Stakeholder Communication
• Serve as on-site point of contact for client questions or concerns
• Communicate clearly with homeowners, property managers, and subcontractors as needed
• Support Sales Arborist by answering