Account Director

Department: Sales - Retail Sales

Employment Type: Permanent - Full Time

Location: UK/Field based

Reporting To: Sales Director

Description

Local office Knutsford, Cheshire so can either be hybrid or remote based

The Account Director is a vital role within Glory with the key purpose to lead, manage and develop the UK’s Retail new business strategy and pipeline. This role will maximize the Glory sales offering through establishing a portfolio of new customers, successfully generating new opportunities through positioning and selling Glory solutions within Tier 1.

The primary role of the Account Director is to both self-generate opportunities and work with the Retail team who will prospect for new clients within appropriate Retail & Hospitality sectors. This will be achieved by networking, developing customer campaigns in conjunction with Marketing, social media advertising/activity, cold calling to generate appointments, and/or other means of creating interest from potential clients. The role is responsible for planning persuasive approaches and pitches, constructing compelling business cases that will convince potential customers of the benefits of Glory’s solutions. 

In line with European Retail Strategy, develop Glory’s Retail sales offering through a portfolio of new and existing Tier 1 customers. This includes providing Strategic consultation and guidance to Glory’s Retail customer base to drive account retention, revenue and profitability growth whilst also delivering great customer outcomes. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors.  

Key Responsibilities

MAIN RESPONSIBILITIES New Business Development 

• Pitch concepts and summarize results during client meetings
• Generate sales for major accounts
• Create account strategies, leading projects from conception to final execution
• Establish goals and objectives for internal teams to follow
• Meet deadlines and project budgets
• Work with teams to develop materials, coordinate events and provide support and direction 
• Supervise projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback
• Maintain relationships and serve as the point of contact and liaison for customers
• Build strong ongoing relationships within the Tier 1 level of retail and hospitality sectors. Become the sector expert and co-ordinate successful strategies to develop new and ongoing business opportunities for Glory solutions
• Business Effectiveness and Efficiency - contribute to the continual development of the sales and marketing plan by capturing all business opportunities whilst providing visibility on market/competitor information and any changes within the market place/specific sectors.  Provide visibility on market/competitor information and any changes within the marketplace and specific sectors
• Develop and maintain an overall approach-to-market plan and explore opportunities to develop new approaches to support the major Account clients within their portfolio.
• Research and build relationships with new clients within Glory’s strategic markets. 
• Review & execute sales strategies and translate into needs analysis of target markets/sectors to enable new business growth targets for the Retail New Business team. 
• Manage a sales pipeline, from lead generation to close, clearly articulating the sales proposition
• Prospect for potential new clients and grow new business pipeline and revenue. 
• Network and build relationships with multiple key stakeholders from across target sectors, identifying potential clients and the decision makers within the client organization to drive new business. 
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. 

 Client Retention

• Present new products and services and enhance existing relationships. 
• Work with internal and external technical colleagues and other internal colleagues to meet customer needs. 
• Arrange and participate in internal and external client debriefs.
• Business Development Planning and proactively seek opportunities to grow revenue. 
• Present to and consult with mid and senior level management on business trends with a view to developing new services, p