Manager, Endpoint Delivery and Security - Information Solutions

Job Description Summary

The Manager, Endpoint Delivery and Security, leads the development, optimization, and support of Endpoint Delivery and Security, ensuring effective integration with workflows to enhance system technology. This role oversees team resource management, ensuring optimal alignment and reallocation as needed, while focusing on skill development to maintain a high-performing team that meets evolving organizational needs. They foster strong stakeholder relationships, driving collaboration, strategic initiatives, and leading project scoping efforts to deliver solutions that improve workflows and meet operational objectives. Additionally, this role is responsible for tracking team time management and ensuring adherence to key performance metrics, driving accountability and continuous improvement.


The Manager, Endpoint Delivery and Security, reports to the Director, Identity and Endpoint Delivery and Security, the leader who provides leadership over all identity and endpoint delivery and security services supporting MUSC's academic, research, and healthcare missions. Oversees the following areas:
Endpoint (PC and Mac), including Mobile Device Management and Imprivata, and Citrix Engineering for the MUSC enterprise, responsible for the delivery and security of user endpoints, including, automation engineering and Tier 2 support associated with delivery and management of user endpoints.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002271 SYS - CISO Operations

Pay Rate Type

Salary

Pay Grade

Health-32

Scheduled Weekly Hours

40

Work Shift

Job Description

The Manager, Endpoint Delivery and Security, leads the development, optimization, and support of Endpoint Delivery and Security, ensuring effective integration with workflows to enhance system technology. This role oversees team resource management, ensuring optimal alignment and reallocation as needed, while focusing on skill development to maintain a high-performing team that meets evolving organizational needs. They foster strong stakeholder relationships, driving collaboration, strategic initiatives, and leading project scoping efforts to deliver solutions that improve workflows and meet operational objectives. Additionally, this role is responsible for tracking team time management and ensuring adherence to key performance metrics, driving accountability and continuous improvement.

The Manager, Endpoint Delivery and Security, reports to the Director, Identity and Endpoint Delivery and Security, the leader who provides leadership over all identity and endpoint delivery and security services supporting MUSC's academic, research, and healthcare missions.  Oversees the following areas:

Endpoint (PC and Mac), including Mobile Device Management and Imprivata, and Citrix Engineering for the MUSC enterprise, responsible for the delivery and security of user endpoints, including, automation engineering and Tier 2 support associated with delivery and management of user endpoints.

Additional Job Description

Required Education/Skills/Work Experience:

A bachelor's degree or equivalent work experience in information technology management, computer science, risk management, business administration, or related field. At least seven (7) years of progressive work experience in endpoint (PC, Mac, Mobile devices) and/or Citrix administration, IT architecture, project management. At least two (2) years of management experience to include leading teams and projects. Demonstrated interpersonal and leadership skills, client relations and relationship building abilities, strategic planning skills, fact finding and problem-solving skills required.  Must be an expert communicator.

Experience in SCCM, Microsoft Intune, and/or Citrix is highly desirable.

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Co