Project Coordinator - Roofing

We’re looking for a detail-oriented and customer-focused Project Coordinator to join our team. In this pivotal role, you’ll act as the central point of communication for customers throughout their solar journey - ensuring a smooth, positive, and transparent experience from project start to completion. You’ll collaborate with multiple departments, manage timelines, and proactively address any issues that arise to ensure every customer feels supported and informed every step of the way.

Key Responsibilities

• Serve as the primary point of contact for customers, providing regular updates, timely responses, and professional communication via phone, email, and text.
• Build strong, positive relationships with customers, sales representatives, and internal departments to ensure project success.
• Monitor active projects for accuracy, progress, and compliance with deadlines; identify and resolve issues before they impact timelines.
• Coordinate documentation and information between customers, sales teams, and internal departments to keep projects moving efficiently.
• Utilize strong organizational and time management skills to balance multiple projects, tasks, and priorities in a fast-paced environment.
• Collaborate cross-functionally to ensure customers receive accurate information and high-quality service throughout the installation process.
• Handle customer concerns with empathy and professionalism, ensuring a positive outcome and long-term satisfaction.
• Maintain accurate records and data within CRM systems, ensuring that all customer and project details are updated in real time.

Qualifications & Experience

• 2+ years of experience in customer service, project coordination, or administrative support, preferably in construction, solar, or home improvement industries.
• Exceptional written and verbal communication skills, including phone, email, and text.
• Proven ability to mitigate customer concerns and find creative solutions that maintain satisfaction and trust.
• Proficiency with Microsoft Office Suite, Adobe PDF, and document management tools.
• Experience with Salesforce.com or similar CRM systems is strongly preferred.
• Outstanding organizational and time management skills, with the ability to adapt to changing priorities.
• Team-oriented mindset and willingness to collaborate across departments.
• Experience working in a fast-paced, deadline-driven environment is a plus.