Job Posting Title

Dispatch & Deployment Manager

Agency

131 DEPARTMENT OF CORRECTIONS

Supervisory Organization

DOC Institutional Security

Job Posting End Date (Continuous if Blank)

July 25, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$50,000.04

Job Description

Basic Purpose

Positions in this job are responsible for providing help desk and communication services to all agency employees. 

Typical Functions

• Monitors helpdesk tickets implementing escalation protocol when needed; prioritizes service request tickets based on urgency.

• Utilizes OMES Tools for Service Request Management and Documentation.

• Coordinates the dispatch of technicians for user issues requiring onsite resolutions.

• Improves usage and increases productivity of IT support resources.

• Utilizes internal tools to communicate effectively on the phone to both clients and service desk technicians.

• Manages and maintains accurate digital records for all information technology service requests.

• Works closely with other staff to distribute surplus equipment and accessories.

Education and Experience

Three (3) years of experience in Managed Services, IT Help Desk, IT Consulting, or three (3) years of experience in a correctional setting. 

 

Preferred Qualifications:   IT Certifications a plus but not required.

Knowledge, Skills, Abilities and Competencies

Knowledge of computer technology; computer operating systems, and related equipment; of technical terminology; and of modern office practices related to the use of management information systems. Ability is required to gather, organize, and present data, to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.

Additional Information

Analytics and Systems Quality/Central Administration

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.