AVP, Customer Strategy

About League  

Founded in 2014, and with a total funding currently at $220 million;  League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Position Summary

As the AVP, Customer Strategy, you will be a key leader in shaping and executing League's customer-centric vision. You will be responsible for developing and implementing strategies that drive customer retention and growth across all segments. This role requires a deep understanding of customer needs, market trends, and competitive dynamics, combined with a data-driven approach to decision-making. You will lead a high-performing team and collaborate cross-functionally to deliver exceptional customer experiences and achieve ambitious business objectives.

In this role, you will:

• Develop and champion the respective strategy for each customer, aligning it with League's business goals (including revenue targets) and product roadmap.
• Understand customer business challenges, pain points, and motivations.
• Define and track key performance indicators (KPIs) to measure the effectiveness of League’s solution offering and identify areas for improvement.
• Collaborate closely with product, engineering, marketing, content, and operations teams to ensure seamless execution of customer initiatives.
• Stay abreast of industry trends, competitive landscape, and emerging technologies to inform customer strategy and maintain League's competitive edge.
• Present customer strategy insights and recommendations to senior leadership, influencing strategic decision-making.
• Build and maintain strong relationships with key stakeholders, both internal and external.
• Lead and mentor a team of Principals, fostering a culture of innovation, collaboration, and data-driven decision-making.

About You:

• 8-10 years work experience, ideally in healthcare management consulting, strategic account management, or equivalent industry experience
• Experience leading and managing teams of senior consultants or strategists.
• Experience developing and implementing user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

What We Offer

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity

Security-Related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

We believe that diverse teams perform better, and that fostering an inclusive work environment is a