Security Control Center Manager, Assistant Vice President

JOB SUMMARY: Responsible for the leadership, management and maturation of State Street’s North America Control Center Operations as well as oversight of performance and policy management for State Street’s control centers globally.  

This role requires a forward-thinking professional who is passionate about enhancing a world class security program commensurate with the needs of our internal and external customers and evaluating the evolving safety and security risks to Company assets.

Distinguishing Characteristics:

The Global Security Control Center (GSCC) is a 24/7/365 security operation which manages incidents, events, and information for State Street and directs appropriate responses which help protect State Street’s assets, workforce and reputation.  The GSCC utilizes a variety of observation tools including multiple alarm monitoring applications and video surveillance platforms. These tools are used to investigate any incident that constitutes a violation of Global Security policy or any incident that could negatively impact the State Street’s business operations.  GSCC staff are responsible for initiating a response to such incidents and documenting their actions accordingly.  Such incidents may include duress calls, power outages, medical emergencies, fire alarms, employee terminations, inclement weather, terrorist activity, etc.  These incidents will frequently require interaction with various high level managers, security personnel, facility engineers and law enforcement personnel.

Essential Skills and Expertise

The duties and responsibilities listed describe the business purpose of this position. Other duties and responsibilities may be assigned as required. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in compliance with applicable company policies and procedures. Duties and responsibilities include, but may not be limited to: 

• Influence and guide a diverse team in the collection, assessment, and reporting of relevant threat intelligence/actionable security information and shape appropriate response

• Selection and management of vendor/partner staff. Provide leadership and guidance

• Mature and maintain Operational Procedures in support of the control center

• Ensure serviceability and accountability of all control center equipment and software

• Knowledge of access control systems and CCTV operation

• Knowledge of Mass Communication Systems

• Drive innovation and change to adapt with the everchanging threat landscape and align with company and department goals

• Positive attitude with excellent verbal and written communication skills and presentation skills

• Broad knowledge of and experience with open-source intelligence gathering, analysis, and reporting best practices

• Understanding of incident escalation processes to include operational resiliency and recovery objectives

• Ability to communicate effectively with staff at all levels in a high pressure and fast paced environment

• Ensure staffing levels meet operational requirements

• New hire interviews and selection

• Ensure consistent and effective training of staff responsible for alarm monitoring, intelligence research and analysis, travel safety, incident management, and workplace safety issues 

• Ensure compliance with State Street procedures and expectations

• Coaching and Counseling staff

• Investigate and resolve complaints

• Partner and collaborate with Global Security Management staff on incident reporting and resolution

• Participate in and act as subject matter expert in support of Global Security Incident Management team; liaison with other key stakeholders during incidents and emergencies

• Establish strong team objectives and measure them against Key Performance Indicators

• Participate in Business Continuity exercises onsite at relocation site in Grafton, MA (25-50%)

• Travel to and assess other State Street control center locations globally (25%)

• Be available in an on-call capacity

• Perform other related tasks as required

Qualifications 

• Bachelor’s degree or equivalent work experience preferred

• 5+ years of progressive, security-related experience, law enforcement, emergency services, military, or other relevant experience

• Previous experience working in and leading personnel in a Global Security Operations Center or similar command center experience

• A minimum of one (2) years management or systems experience required