Senior Collections Specialist

Clarivate is seeking hire on a driven Senior Collections Specialist to join our growing, international Collection Team! Managing a portfolio of 200-300 accounts in the US and on a global scale, the Sr. Collections Analyst researches account activity and resolves past due accounts. Utilizing your strong communication skills, you will respond to email and telephone inquiries from customers and interview customers by phone to investigate escalated complaints. Maximizing cash collections, you will provide "best in class" customer service.

About You – experience, education, skills, and accomplishments…

• 4+ years high volume business to business (B2B) collections experience AND/OR Bachelor’s Degree in Accounting (or similar discipline) in an entry level capacity
• Accounts Receivable experience
• GAAP familiarity, basic accounting knowledge
• Sarbanes Oxley Act (SOX) knowledge
• Microsoft Office and advanced Excel skills (Pivot Tables and VLOOKUPS)

It would be great if you also had…

• Working experience of order to cash systems such as SAP, NetSuite, Salesforce is a plus
• Intermediate financial skills including knowledge of commonly used collections practices and procedures
• Bad Debt Reserve and Write-Off knowledge
• Global experience
• Strong communication skills

What will you be doing in this role?...

• Negotiates payment plans with customers and follows guidelines for follow-up on payment plans
• Resolves collection disputes: makes inquiries, researches, and communicates with internal and external customers
• Supports policies, procedures and change initiatives as needed by management
• Escalates problems or concerns to the supervisor in order to secure approval for any non-routine concerns/solutions
• Maintains records of delinquent accounts by logging collection notes and dispositioning results
• Performs advanced duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write offs
• Evaluates moderately complex customer records and recommends and performs severance activities, including: stop service, cancellation, container removal or write off
• Works reconciliation of customer records on sensitive accounts by engaging customer and internal WM constituents to work the open issue(s) to resolution
• Evaluates customer credit limits based on payment history, purchase activity and customer credit reports

About the Team

We are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing "best in class" customer service.

Hours of Work

7:00am – 4:00pm AZ time OR 8:00am – 5:00pm AZ time

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled