Onsite Logistics Coordinator

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: On-Site Logistics Coordinator 

Reports to: Manager, On Site Coordination

Location: US, PST/MST time-zones preferred

About the Role

CharterUP is seeking a highly organized and proactive Onsite Logistics Coordinator to manage the execution of our enterprise shuttles and large events across the United States and Canada.This role is crucial for ensuring the seamless execution of the program and maintaining high-quality service standards. We are seeking  a detail-oriented individual with strong organizational and communication skills to manage complex logistical movements and ensure the highest level of service quality and client satisfaction.

Key Responsibilities:

• Program Launch: Travel to the shuttle or event location and oversee the kickoff and successful implementation of the shuttle program
• Program Management: Oversee the daily operations of shuttle and enterprise programs, ensuring all vehicles operate on schedule and meet quality standards
• Logistics Coordination: Plan and manage complex logistical movements, including scheduling, routing, coordinating with drivers and clients to ensure smooth operations
• Quality Assurance: Conduct regular inspections of vehicles to ensure they meet safety and quality standards. Address any issues promptly to maintain service reliability
• Client Relations: Serve as the primary point of contact for clients, promptly addressing any issues or concerns and providing exceptional customer service
• Driver Coordination: Ensure drivers follow the scope of the contract and adhere to all operational guidelines
• Performance Monitoring: Track and report on the efficiency and performance of shuttle and charter operations, identifying areas for improvement and implementing solutions to enhance efficiency
• Team Collaboration: Work closely with drivers, dispatchers, and other team members to ensure effective communication and coordination of operations
• Daily Operations: Manage the scheduling, logistics, and day-to-day operations of the shuttle service
• Problem Solving: Quickly identify and resolve any operational challenges, minimizing disruptions and ensuring the continuity of service

Experience and Expertise

• Transportation Management: Proven experience in logistics/operations management or a similar On-Site coordinator role.
• Organizational Skills: Exceptional organizational and multitasking abilities.
• Multitasking: Ability to manage multiple tasks and priorities effectively.
• Analytical Skills: Analytical mindset and problem-solving abilities.
• Communication Channels: Ability to manage multiple communication channels (text, email, calls). Strong communication and interpersonal skills.
• Ability to work independently and mak