Customer Service Manager

 

INSIDE SALES CUSTOMER SERVICE MANAGER

This role is not open for submissions from outside staffing agencies.

 

Trulite is GROWING! We are looking for an Inside Sales Customer Service Manager to be based at our Youngsville, NC location.

 

Job Summary:

 

Mid-level position that provides leadership and management to a customer service support organization servicing multiple products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Assist CSM in planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry clerk, and territory account managers.

 

Who You Are:

 

You will be a leader for your team and the organization and will be responsible for the training and development of your team, be able to address internal and external issues in a professional and timely manner and set goals to ensure the revenue objectives of the branch is achieved.  You will continuously monitor processes for any potential improvements and continuously assess cost reduction opportunities to remove process costs, improve efficiencies, and develop creative staffing strategies.

 

Skills You Bring:

• Bachelor’s degree with 3 plus years related glass and aluminum work experience preferred.
• Proven working experience in managing and leading an organization of 5-10 plus resources.
• Must be able to multi-task, organized, efficient, and accurate.
• Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
• Fosters a “whatever it takes to get the job done” attitude.
• Must have excellent communication (written and oral), interpersonal, time management, and conflict management skills.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area,  circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Must be able to perform the duties and responsibilities with or without reasonable accommodation.
• Must pass criminal background check.

WHAT WILL YOU DO:

• Supervises and coordinates activities of workers in the Glass Customer Service Department.
• Oversees and or conducts training of new or existing employees to include processes, work methods and procedures.
• Introduces new products to verify conformance to Company specifications and service to customers.
• Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
• Assist CSM in interviewing and hiring,
• Provides feedback to CSM regarding performance of department associates and assist with termination of employees as needed.
• Responsible for ensuring teams performance of time-sensitive daily order entry and price quotes.
• Supervises and coordinates activities of workers in the Glass Customer Service Department.
• Oversees and or conducts training of new or existing employees to include processes, work methods and procedures.
• Introduces new products to verify conformance to Company specifications and service to customers.
• Provides employees with timely and accurate feedback of performance reviews, disciplinary problems, material shortages, equipment problems etc. when required or appropriate.
• Assist CSM in interviewing and hiring,
• Provides feedback to CSM regarding performance of department associates and assist with termination of employees as needed.

Why Trulite:

 

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immed