Store Manager – Washington, D.C.

TITLE: Store Manager

REPORTS TO: Regional Director

 

ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Manager to join our dynamic and values-driven company.

 

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

 

Core Values

- Good design is good. Good design should be reflected in everything we do.

- Keep it simple. Strive for economy in all that you do.

- Everyone is invited to our party. Treat every individual with respect & dignity.

- Our glass is half full. Focus on the positive.

- Be humble. We take nothing for granted.

- Turn it up to 11. Determine what is expected and do a little more.

- Stay curious. Try, learn, improve, repeat.

 

ABOUT THE ROLE: As Store Manager, you'll lead the day-to-day operations, creating an exceptional experience for customers while inspiring and developing a high-performing team. You'll drive sales, uphold Blu Dot's standards for service and visual presentation, and ensure operational excellence across every aspect of the store. As a brand ambassador, you'll help grow awareness of Blu Dot as an American design studio, cultivate lasting customer relationships, and create a welcoming, design-forward shopping experience for everyone who walks through our doors.

 

WHO YOU ARE:

• A natural leader. You inspire, coach, and develop others while creating a positive, inclusive environment where people enjoy coming to work.
• Customer-obsessed. You believe every interaction is an opportunity to create an exceptional experience and build lasting relationships.
• Passionate about good design. You have an appreciation for modern design and enjoy helping customers discover products that fit their lives and spaces.
• Organized and adaptable. You thrive in a fast-paced environment, balancing competing priorities without losing sight of the details.
• A proactive problem solver. You take ownership, make thoughtful decisions, and look for solutions rather than waiting for direction.
• Aligned with our values. You lead with humility, treat everyone with respect and dignity, and consistently go the extra mile to create a welcoming experience for customers and teammates alike.

 

WHAT YOU WILL DO:

Sales, Marketing and Merchandising:

• Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor
• Develop and maintain relationships with all customer cohorts
• Meet monthly sales goals and maximize profitability
• Use product information and design knowledge to demonstrate merchandise features and benefits
• Suggest additional items based on assessment of customer's needs
• See sales through to completion and follow up with the customer as necessary
• Communicate accurate pricing, delivery expectations and tracking information
• Enter customer orders according to company policy and procedures
• Actively prospect and cultivate relationships with new retail customers and trade clients.
• Implement and maintain visual merchandising standards of the showroom
• Maintain supply of sales & marketing materials and distribute effectively to customers
• Create and maintain accurate customer email database for communicating sales, promotions, and events
• Help with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot.
• Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space.

 

Customer Service:

• Train and empower yo