System Administrator II-Telecommunications

Compensation Type: Salaried

Compensation: $62,275.00

Job Summary

The System Administrator II, Telecommunications is a high-level professional position responsible for Unified Communications environments. This position performs technical activities related to supporting the CSCC VoIP, voicemail, and environments which include designing, implementing, maintaining, and troubleshooting the environments. This role may require limited project management duties and is the subject matter expert for their assigned systems.

ESSENTIAL JOB FUNCTIONS

System Administration & Monitoring

• Assures minimum service interruptions by analyzing performance, scalability, and availability of resources.
• Develops strategies for, and completes performance tuning of, College mission-critical VoIP systems.
• Analyzes, tests, and troubleshoots assigned systems. Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier I and II support are unable to resolve.
• Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.

Hardware & Application Support

• Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of VoIP Communication systems, software, hardware, and applications.
• Installs and configures software applications and tools.
• Configures endpoints such as telephones (hardware/softphones), fax machines, emergency telephones, and other emergency telecommunication integration services.
• Designs, builds, operates, and maintains VoIP infrastructure in accordance with the College’s needs and recommended best practices.

Compliance & Documentation

• Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility.
• Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
• Complies with all state and federal regulations including Kari’s Law and RAY BAUM’s Act.

Project Design & Support

• Understands and documents the technical requirements for new services or service enhancements.
• Advises on technological decisions & provides service implementation estimates.
• Supports the overall operations of assigned environments, ensuring they meet requirements & performance goals.
• Identifies reusable/preconfigured service components or standard products from the market to leverage & assemble the service/solution.
• Works closely with appropriate stakeholders to ensure implementation meets design requirements.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required department meetings and training.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

Minimum Education & Experience required

• High School Diploma or equivalency.
• Three (3) years of progressively responsible technical experience.
• Preferred Certificate: CCNA-Voice *An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please l