We anticipate the application window for this opening will close on - 28 Feb 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team!  

The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses AI to automatically process and upload videos. Our surgical training platform is the award-winning Touch SurgeryTM  application that provides safe and accessible training for surgeons and other health care professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries. 

 

As we expand the Touch SurgeryTM Video product and forth-coming streaming product in more regions and new procedural rooms, this is an exciting opportunity to join the company and charter the next frontier. As an Implementation Specialist, you will take on a pivotal role in advancing our implementation projects in the US, including efforts to expand into fluoroscopic procedural rooms. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.   

• To succeed in this role, you need to have an entrepreneurial mind set, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment.   

You will be accountable for: 

• A successful pilot / series of pilots, where we expose existing digital solutions to a new clinical environment, and a new set of problems.
• Supporting the product roadmap
• Supporting communications with other MDT OUs, including demos and investigation of OU-specific needs
• Supporting the reporting cadence to the Project Steering Group
  To deliver the above, you will:  
• Support any internal testing to solve for known technical challenges of deploying into new procedural rooms
• Project manage multiple concurrent full-cycle implementations of Touch Surgery TM Video and Live Stream at major hospital systems, ensuring projects are executed on-time and within budget.  
• Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with HCPs, Nurses, Departmental Managers, Residents, Hospital IT and Biomedical Engineering.
• Develop and maintain a deep understanding of the Touch SurgeryTM Video and Live Stream platforms and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.  
• Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
• Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.  
• Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required
• Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk 
   

Responsibilities may include the following and other duties may be assigned.

• Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
• Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
• Reviews status of projects and budgets; manages schedules and prepares status reports.
• Monitors the project from initiation through deliver