Manager, Information Technology

Description

CESA 6 is looking for a dynamic IT Manager, join our team! This position is located in Oshkosh, WI 

The Internal Information Technology Manager leads a small, high-performing team responsible for managing the agency’s internal IT infrastructure, systems, and user support operations. This role combines strategic foresight with operational excellence to ensure that CESA 6’s technology environment is secure, efficient, and compliant. Operating within a SOC 2 Type II compliant control environment and under the Entrepreneurial Operating System (EOS), the Manager ensures that technology systems uphold the agency’s security, compliance, and service standards. The position balances hands-on technical leadership with strategic management, fostering a proactive service culture and continuous improvement mindset. The Manager oversees one Senior Support Specialist and one Youth Apprenticeship Intern and reports directly to the Chief Financial & Operating Officer (CFOO).

ESSENTIAL FUNCTIONS

Strategic Planning and Implementation:

• Develop and implement IT strategies, policies, and procedures aligned with agency goals, SOC 2 controls, and EOS processes.
• Serve as a strategic advisor to the CFOO and Executive Leadership Team on technology planning, risk mitigation, and innovation.
• Lead IT initiatives from conception to implementation, including budgeting, project management, and communication with internal stakeholders.
• Evaluate emerging technologies and trends to improve operational efficiency and data security.
• Align IT initiatives with agency-wide strategic objectives, business continuity planning, and scorecard metrics.

Information Security Officer Responsibilities:

• Ensure SOC 2 Type II controls are implemented, monitored, and evidenced with fidelity, coordinating documentation and requests through the CFOO and external auditors.
• Oversee IT risk management practices, including cybersecurity, access control, vendor risk, data privacy, and incident response.
• Recommend agency policy revisions and develop administrative rules in alignment with policy related to information security, data protection, acceptable use, and device management.
• Lead the annual SOC 2 readiness and evidence collection process, ensuring remediation of any identified findings.
• Coordinate and document system access reviews, penetration testing, and vulnerability management activities to verify the effectiveness of controls.
• Ensure IT and security practices comply with agency administrative rules, contractual obligations, and applicable regulatory requirements.

IT Infrastructure Management:

• Oversee the design, configuration, and maintenance of the agency’s internal IT environment, including networks, cloud-based platforms, end-user devices, and telecommunication systems.
• Manage identity and access controls, account provisioning, and integrations across various agency systems, including Google Workspace, Microsoft Azure, NetSuite, and HubSpot.
• Ensure high system availability, disaster recovery readiness, and proactive performance monitoring to maintain uptime targets.
• Manage endpoint device lifecycle and inventory consistent with administrative rules (e.g., PC/Mac distribution, printing, and device security).

User Support and Service Delivery:

• Lead the internal IT Help Desk operations and ensure timely and effective resolution of user issues and requests.
• Develop and monitor Service Level Agreements (SLAs) and helpdesk metrics (response times, resolution rates, uptime).
• Promote a culture of exceptional internal customer service, focusing on responsiveness and effective communication.
• Implement and manage self-service solutions, such as an IT Helpdesk Portal and a knowledge base, to increase efficiency.
• Provide technology training and guidance to staff to promote digital fluency and operational confidence.

Vendor Management and Budget Oversight:

• Evaluate, select, and manage technology vendors, ensuring alignment with SOC 2 vendor risk management and documentation standards.
• Negotiate and manage vendor contracts, renewals, and performance reviews.
• Develop and manage the IT budget, including forecasting, cost optimization, and capital planning.
• Track and report technology spending to ensure alignment with agency financial policies and operational priorities.
• Recommend investments that optimize both cost and service delivery efficiency.

Leadership and Management Responsibilities: 

• Lead, manage, and hold accountable (LMA) a small IT team consisting of a Senior Support Specialist and a Youth A