Senior Clinical Payments Representative

Imagine how your ideas and expertise can change a patient’s life. We generate extensive clinical evidence to demonstrate the effectiveness and safety of our innovations and how our products transform patients’ lives. As part of our Clinical Affairs team, you’ll hone your scientific curiosity and passion for evaluating data to increase access to pioneering technologies for patients in need. In close partnership with principal investigators, dedicated medical professionals, patient advocacy groups, and regulatory authorities, you will drive the evidence needed to optimize patient outcomes.

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

As the Senior Clinical Payments Representative, you will analyze and process payments associated with clinical trials, ensure alignment with contractual and trial requirements and manage the lifecycle of the payment. The position will be on-site located at our Irvine headquarters 5 days/week.

How you’ll make an impact:

• Process complex payments (e.g, invoices, expenses) clinical and/or medical affairs contractual costs using current processing systems (e.g., COUPA, JDE).

• Archive and/or reconcile payments (e.g., quarterly and miscellaneous payments and related documents ) electronically. Send and ensure payment is received by recipients (e.g.,HCP, vendors, clinical sites).

• Load and/or track costs in the designated payment processing system; Track balance spreadsheet and determine 3rd party burn rate for duration of contract term. Notify appropriate management of low contract value on all contracts. Create spreadsheet and input payment rules for each clinical study. Resolve queries from third party and internal stakeholders.

• Analyze complex invoices to compare against contract language.

• Generate payment reports at regular time intervals; Communicate to stakeholders to clarify invoice discrepancies and provide payments for expense reimbursement/services performed to service providers on a monthly basis.

• Work with stakeholders to code, route, and approve costs.

• Set up ACH/payee information in current processing systems.

• Identify opportunities to streamline processes and increase efficiency regarding contracts and PO.

• Provide coaching and training to cross-functional peers.

• Other incidental duties.

What you’ll need (required):

• High School Diploma or equivalent

• 4 years of previous related experience

What else we look for (preferred):

• Bachelor’s Degree in related field

• Previous clinical research/clinical trials experience

Additional skills:

• Proven expertise in MS Office Suite, Adobe, Excel and ability to operate general office machinery

• Experience with current processing systems (e.g., COUPA, JDE) preferred

• Excellent written and verbal communication skills and interpersonal relationship skills

• Ability to manage confidential information with discretion

• Full knowledge and understanding of Edwards policies, procedures, and guidelines relevant to payments (e.g. Payment processes, HCP reporting, Fair Market Value)

• Full knowledge of clinical terminology and healthcare compliance and regulations (e.g. Sunshine Act)

• Full understanding of regulatory requirements (e.g. CFR, GCP)

• Excellent skills in clinical systems (e.g. CTMS, JDE, Veeva)

• Excellent written and verbal communication skills

• Excellent problem-solving and critical thinking skills

• Strict attention to detail

• Ability to work in face paced environment

• Ability to interact professionally with all organizational levels of internal and external partners on significant matters often requiring coordination between departments and organizations

• Contacts are across the organization and at all organizational levels, including external contacts that may be at high levels

• Contacts may include external vendors

• Demonstrated problem-solving and critical thinking skills

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