Senior Product Designer, Design Systems
ZendeskAbout the role
Job Description
You’ll be joining the Garden Design Systems team, an international, remote-first group of talented systems practitioners. You are a self-starting senior designer with a passion for design systems and a mastery of your craft. You are detail oriented, with a high bar for visual and interaction design and the ability to see patterns in seemingly disparate situations. You’ve honed your skills in accessibility and localization. In the face of ambiguity, you empathize and collaborate with end-users and colleagues to build robust systems that are clear and refined. You understand the benefit of stepping back from the artboard to focus on relationships and clearly communicate our design system to cross-functional partners. You appreciate the value of rigorous consistency but are flexible enough to accommodate critique and change.
What you’ll be doing
Be a key player on a small-but-mighty team that makes an outsized impact
Augment our product design system, Garden, defining component usage, patterns, anti-patterns, and visual layouts
Own work from start to ship to iterate—you know there is no “finish”
Author and maintain documentation that enables product managers, designers, and engineers to get the most out of Garden
Pair with UX engineers to transform Garden components and patterns into working artifacts for implementation
Collaborate with global design, product, and engineering teams to establish UI pattern usage and industry best standard
What you bring to the role
Basic qualifications
4–6 years of professional experience designing consumer or SaaS applications
Deep knowledge of current and emerging UI patterns, and able to understand the ramifications of design decisions at a global scale
A thirst for pushing the boundaries of enterprise software design with modern web UI patterns and implementation technologies
Solid verbal and written communication skills; able to explain functionality and rationale
A strong visual portfolio that showcases your work, provides details of your project roles, and demonstrates a systems-oriented approach from inception through delivery
Able and willing to flex your working hours to effectively work with the global team
Preferred qualifications
1–2 years design systems experience (member of team or contributor)
Experience designing UI for accessibility and localization
Experience working in a remote-first environment
Nice-to-have: motion design experience
Tool stack
Figma - high competency required, especially the design system features
Markdown - for writing documentation
Github - for reviews and QA
HTML, CSS, React - no coding required, but you must be able to converse with developers about implementation details
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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