Direct Support Team Leader

Ready to Lead with Purpose? Join Our Team at Hope House Foundation!
Position: Team Coordinator | Location: near NSU in Norfolk
Schedule: Monday–Friday, 10 a.m.–6 p.m. | On-Call | Exempt

Looking to build a meaningful career where you can inspire others, grow as a leader, and make a real difference? Join the Hope House Foundation leadership team as a Team Coordinator!

We're looking for an energetic, compassionate, and motivated professional to guide a dedicated team providing high-quality support to adults with developmental disabilities. In this leadership role, you’ll mentor staff, champion inclusion, and help the people we support live fulfilling, independent lives.

🌟 Why You’ll Love Working Here

• Make an Impact: Lead a team that empowers people to live life on their own terms.

• Train for Success: Multiple training and development opportunities help you grow professionally.

• Feel Valued: We offer competitive pay and outstanding benefits.

💼 What You’ll Do

• Coach and support a team of Direct Support Professionals (DSPs).

• Lead team meetings, set goals, and foster a strong, positive team culture.

• Deliver quality assurance, manage records, and ensure service excellence.

• Serve as a role model by assisting individuals with daily living skills (cooking, cleaning, shopping, etc.).

• Support the edical, financial, and recreational needs of individuals receiving services.

• Provide on-call leadership and crisis intervention when needed.

• Ensure compliance with Medicaid waiver and licensure regulations.

• Handle scheduling, payroll, and billing with attention to detail.

💙 Benefits That Take Care of You

• Health insurance (up to 93% paid) — includes vision!

• Dental & Life insurance (100% paid)

• Optional plans: disability, additional life, flexible spending accounts

• 12 paid holidays + generous leave

• 401K and retirement profit-sharing

At Hope House Foundation, work is more than a job — it’s a community. If you’re a passionate leader who believes in choice, belonging, and home, we’d love to meet you!

Apply today and start a career that truly matters.

✅ Qualifications – What You’ll Bring to the Role

• Experience in human services or a related field (1+ year preferred in a supervisory or leadership role)

• Strong communication and interpersonal skills, with the ability to lead and motivate a team

• Demonstrated ability to support individuals with developmental disabilities in community or residential settings

• Open to person-centered practices and daily living support strategies

• Ability to maintain confidentiality, remain calm under pressure, and respond to crisis situations professionally

• Strong problem-solving, time management, and organizational skills

• Comfortable using technology for documentation, scheduling, and communication (e.g., basic computer skills, electronic records)

• High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services or related field preferred

• Must have a valid driver’s license, an acceptable driving record, and reliable transportation

• Ability to meet physical requirements of the job (e.g., lifting, standing, walking, assisting individuals)

• Must meet state and agency background check requirements